I buy everything from best buy BUT how you can speak to an actual person at the store I do not know
lauren b
December 03, 2025
I had a fantastic experience at this store! Everyone at this location is incredibly pleasant, patient, and knowledgeable. Even with the Black Friday crowds and the store being super busy, the staff remained friendly and helpful. They took the time to walk us through all of our TV options and made sure we felt confident in our choice. Truly great customer service — highly recommend!
Ordered a tv at 8 am this morning in hopes to pick it up on the way home. Seven hours later, no word from Best Buy Lexington. Very sad, so I cancelled order and ordered it from Amazon. Last time ever trying to business with this brick and mortar. Poorest excuse for customer service.
Response from Best Buy
November 28, 2025
Hi, Scott,
Thanks for taking the time to connect with us here to share this review. We hate to hear your order was not ready as expected, and would be happy to take a look to see what the hold up may have been.
To get started, please send us a message on Facebook (https://bby.me/laa36o), Twitter/X (https://bby.me/1ptq3h), or Instagram (https://bby.me/fa6zen). Please also include a note stating you are reaching out from a Google review by including this reference number: #76899. We look forward to hearing from you!