Best Buy Lexington

I did my best, but I didn't buy anything.

Just shy of 14 days ago, I purchased a full home computer setup from Best Buy — a tower, dual monitors, and a $60 dual-monitor adapter they recommended. When I got everything set up, the adapter didn’t allow both monitors to function. When I went back yesterday, the employee told me, “You shouldn’t have bought that $60 adapter anyway — you only needed a $14 one.” He also said that since the adapter didn’t work, I should bring in my entire setup (tower, monitors, everything) so they could test the USB ports — and warned me I was close to the 14-day return cutoff. Today (the very next day), I drove back with just the tower and the adapter. They refunded the $60 adapter, and a tech tested my USB ports using a keyboard and said they were fine. I explained that a keyboard doesn’t pull the 3.0 power needed for an HDMI-to-USB adapter, meaning it wasn’t a valid test. He then admitted they had nothing in the store that could test 3.0 strength — even though that’s the type of device I purchased there. So I’m now leaving with a computer that might have defective USB ports, no proper way to test it, and only two days left in my return window. To top it off — when I originally bought this setup, I specifically told the salesperson I’d be working fully remote and using Microsoft Teams daily. He never mentioned that the tower didn’t include speakers, so I got home and discovered I had no sound at all. That’s a basic oversight. I’ve been a long-time Best Buy customer, but this experience has been frustrating from start to finish. Between being sold the wrong adapter, not being told I’d need speakers, and the inability to properly test the hardware I bought, I’ve lost confidence in their technical knowledge and customer support.

They're still around

The staff there are pretty helpful. They ensure that if they don't have an answer they'll look to guide you in the right direction. Amazing selection and set up.