Best Buy West Simsbury

Salesman was very knowledgeable and spent a lot of time with us explaining different TV models. Very nice experience.

My father purchased an online order from Best Buy that included two $70 PlayStation gift cards and a game. One of the gift cards never arrived, so he had to contact customer service just to resolve that. Afterward, he gifted the cards to me. When I tried to use the gift cards about a year later, they did not work. I contacted Best Buy customer service and was told to call PlayStation. PlayStation then told me to call Best Buy. I went into a Best Buy store in person and was told they couldn’t do anything. Online customer service said they were “looking into it” and would follow up. I called again a month later and was told the same thing — that it was being investigated. Months passed, and nothing changed. It has now been two years, and we have never received a resolution, a replacement, or a refund. My father was essentially scammed out of $140, and no one at Best Buy has taken responsibility. This experience was incredibly frustrating and disappointing. I’ve wasted hours of my life being passed between customer service, the store, and PlayStation with zero resolution. No one took responsibility, and nothing was ever fixed. For a company this big, this level of follow-through is unacceptable.

Ordered online ordering. Item ready very quickly. Line to pick up/check out was kind of long.

Ordered a Christmas gift online worth $264, best buy hired door dash to deliver it. Door dash delivered to wrong house, directed me to best buy who did absolutely nothing to help. Now I am out $264 dollars right before the holidays without the gift. Customer service was not compassionate about the situation or cared that I lost my money. I was told to just follow up with law enforcement.