Best Buy Cary

Great selection and service! An exceptional store! Very helpful staff. They knew their stuff and offered great recommendations.

Nice and friendly staff. Best Buy stores are still in operation with a very competitive pricing and price match guarantee.

Got help from Riley and Tony over at Geek Squad when my laptop stopped charging. They were super patient and answered any and all questions I had. Ended up needing to replace the battery and they were super quick about it, greatly appreciated them.

Extremely disappointing experience at this Best Buy. I came in to buy a laptop and was passed by four employees within just a few feet—none acknowledged me, offered help, or even said hello. I eventually approached the door attendant and asked for a manager. He radioed Deborah, who arrived without a name tag and showed no concern. Instead of apologizing, she dismissed the issue by saying the staff were “probably inventory employees.” Her tone and body language were uninterested and unprofessional. After decades of shopping at Best Buy, I’ve decided not to support them any longer. This kind of poor service is exactly why brick-and-mortar stores are struggling. I get better customer service from myself on Amazon which is where I will go and buy my laptop.