Best Buy Cary

I had an amazing experience with Mir and Nick from the Geek Squad Auto Shop! They did an incredible job replacing my radio, my backup camera, my USB console, and even making my car auto start. Everything works perfectly, and I couldn’t be happier with the results. Both Mir and Nick were extremely friendly, knowledgeable, and helpful throughout the whole process. They took the time to explain everything, made great recommendations on which parts to purchase, and made sure I was completely satisfied before finishing up. You can tell they really care about doing quality work. I highly recommend Mir and Nick if you’re looking for top-notch service and professionalism. Thank you both for such an excellent job!

Amazing

Customer service has gone down recently no one is willing to help and I can’t even buy something without waiting 15 minutes or more for help

Best Buy has gone severely downhill since before covid. They no longer seem to care about the customer experience and sell by "hook or crook". Basically the way the incentives/salaries/internal compensation packages are set up is to sell sell sell by all means. They don't care if the equipment you are purchasing works together or not. Half the time they will sell you whatever they can from the store and just cross their fingers and hope their geek squad or 3rd party installers will just figure it out. Best Buy only cares about the $ you spend there and don't care about you as customers.