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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4161 reviews)
Rashik I
November 13, 2025
1 out of 5
Ordered a cable. Came in open and torn box. Cable seems to be used. Chat was useless. Asking me to come to their shop. Why do I have to take this hassle when I clearly chose delivery to avoid this.
Response from Best Buy
November 13, 2025
Hello, Rashik,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support on a return. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #68690" when reaching out on social.
Raquel S
November 10, 2025
5 out of 5
Truly Expert Service: A Five-Star Best Buy Experience!
I rarely take the time to write reviews, but this particular Best Buy location deserves exceptional recognition for its consistently amazing customer service.
From the moment I walked in, I was immediately greeted with a genuine and warm welcome. It was so refreshing to be asked, "How are you doing?" and "Do you need anything today?" This isn't just common courtesy—it's proactive, helpful service that sets the tone for the entire visit.
The staff at this location truly operates as experts. They are knowledgeable, professional, and ready to assist without being pushy. They don't just point you in a direction; they offer real advice and solutions.
This Best Buy stands out as one of the most positive retail environments I've encountered in a long time. Thank you to the entire team for delivering such a high level of professionalism and customer care.
Mike F
November 10, 2025
5 out of 5
Great friendly staff greeted me at the door and also asked if I needed something. This particular Best Buy was well laid out with no empty areas. Everything was properly managed, including geek squad, and the specialized entertainment section. Makes me want to move to North Carolina!
Andrew D
November 08, 2025
5 out of 5
For years I've avoided Best Buy due to higher prices. I visited this store today and was very happy. The associate was very helpful in selecting a monitor and I was happy with the price.