Best Buy Cary

I was excited about purchasing my 65 inch Frame Pro TV at Best Buy. Little did I know that it was about to turn into a 2 month saga of frustration. Best Buy was happy to sell me the TV, but they neglected to tell me that it required an inset electrical plug. After waiting a month for the install, the team came to my house, told me that I needed the electrical plug and then waltzed right back out again. My TV never left the truck. It took ANOTHER MONTH for them to come back out again, which they did on Saturday. They installed the TV but ... oopsies.... I didn't pay for setup. Silly me. They refused to say anything other than it was self-explanatory before beating a hasty exit. A day later and the remote doesn't work; the TV erupts in cascading shades of blue and green on a regular basis; and the volume refuses to lower. I have no idea why. From start to finish, the entire experience has been a mess. Now it's just solidly in my lap to figure out. Thanks, Best Buy.

Walked into this best buy to pick up a Shipt order, first rep gave half assed directions, circled the building, no door wirh doorbell, or VISIBLE INSTRUCTION.... ASKED REP TWO... She was nice enough to come outside and atleast attempt to show me where the tracel patternis , circled the building once again looking for said mysterious door with bell, epic #fail.....rep two then calls the store manager, as he strolls up already wirh a type of nasty disposition caise he knows im quite pissed off cause a black woman couldn't get proper assistance, had to forfeit a $60.00 Shipt delivery. Horrible shipt store, manager narcissistic, and definitely not helpful, maybe it was his time of the month, so incompetent!

A greeter at the front door of a computer and electronics store should know what Computer parts are, just general computer parts. If I have to ask 4 people for CPU thermal paste then you have failed at hiring.

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