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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4135 reviews)
Aaron “
October 05, 2025
5 out of 5
Always a great store
Andrew S
October 04, 2025
5 out of 5
What an excellent experience again. Josh P and his trainee were excellent and got me exactly what I needed. I got a new Lenovo or Edition laptop which I love! They didn't have it in stock so I had to go to the store in the next town or whatever. Just an excellent experience and I'll be back.
Ali J
October 03, 2025
5 out of 5
Excellent service
Jac J
October 02, 2025
5 out of 5
My 3.5 month old (basically) new computer gave me the dreaded blue screen this morning. Had been working fine until last night when I tried to use it and only got a black screen. Could hear it humming so I knew it was on but nothing worked so I decided to just try it again this morning...blue screen and a request to enter the BitLocker Recovery Key. Couldn't find so got in my car and drove to the Best Buy Garner/White Oak store since we pay the $129 per year for additional support. They (the Garner/White Oak) location were no help or, didn't want to take the time to help but told me the only solution was to wipe the hard drive clean which meant I would lose everything on the computer. I refused to believe that so I left. Later, with my husband in tow, I took the computer to the Best Buy at Crossroads in Cary. We waited and was greeted and assisted by Nia, a Geek Squad support employee. She was FANtastic!!! She took the time to listen, troubleshoot, and located the BitLocker Recovery Key number...all 18 digits, entered the numbers and voila! Home screen! Everything working and back to normal. She was wonderful! Knowledgeable, patient, great listener, great employee. If you are ever in need of technical support because nothing has worked, go to Best Buy, Cary Crossroads, and ask for Nia. She deserves a 5☆.