Frequently Asked Questions About Best Buy East El Paso
How do I check product availability at the East El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3862 reviews)
Gina C
March 30, 2025
1 out of 5
Terrible customer service!!! I paid for delivery fee and apparently for them to install its another fee which the cashier at the store didn’t explain. If that was the case I could’ve saved myself some money and just picked it up myself. People at the store need better training.
Response from Best Buy
March 30, 2025
Hello, Gina.
Thank you for reaching out. I can understand your feelings and would be upset if all the correct information was not given at the time of purchase. We would be more than happy to help assist or answer any questions you may have. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64985874.
Best,
^Allison
Ty L
March 28, 2025
5 out of 5
They were helpful getting me setup with a new cyberpowerpc.
Angel R
March 25, 2025
1 out of 5
Service at checkout could be improved. Spent some time just waiting in line.
Response from Best Buy
March 26, 2025
Good Morning, Angel,
We absolutely understand how you are feeling after an unexpected wait during the checkout process. We would love to connect with you and work to assist you. Please feel free to send our team a private message on social media with your full name, phone number, email address, and your Google review reference number: #64969575.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby