Best Buy Hamburg Pavilion

⚠️ WARNING TO FRIENDS & NEIGHBORS: DO NOT BUY FROM BEST BUY. I bought an $877 Apple Watch from Best Buy, delivered by FedEx. FedEx made me sign before I could even touch the box. It felt way too light, but I didn’t think much of it in the moment. My husband opened it later and the box had been cleanly cut open along the edges. The watch was gone. All that was left was the trash from its packaging and a set of directions. Someone helped themselves before it ever reached us. FedEx says they’re not responsible because Best Buy’s contract shields them from any obligation. Best Buy told us there was “nothing they can do,” even though they never offered an option to purchase any shipping insurance during checkout. So we’re just out $877 because their system leaves customers unprotected while the carrier is conveniently off the hook. We escalated and spoke with Patricia, who listened just long enough to say, “I’ve done all I can,” before hanging up on us. This setup is practically an invitation for fraud in transit—no insurance option, no accountability from FedEx, and Best Buy washes their hands of it the second something goes wrong. If this is how they operate, consider this a warning: do not trust Best Buy with your money. If your package is tampered with or stolen, you’ll be the one paying for it—not them.

Bought a new TV and was very happy with the whole experience. Our salesperson - Tait was patient, kind, and respectful with a couple of old tech-challenged people. He was very knowledgeable. Once we told him about our environment and what we wanted he lead us to the perfect TV and equipment. Once the install was completed there was mistake on the TV mount and it was not realized until install was completed. The manager - Isaac got involved and quickly got everything resolved. We will buy more from this store, Hamburg location.

Staff was great and answered all of my tv questions. They had a wide selection from Samsung, TCL, LG, Hisense, and many others.

The staff is always helpful. Preferred Best Buy store if you are shopping in Lexington. We get most of our electronic here because we have Best Buy Total they cover any issues. Wide variety of eletronics.electronics. Pricing varies but they do have good deals for Best Buy members.