The lady at geek squad gave me good advice.
I made a purchase in the store on 11/24/25 and they were to have it shipped to me as it was not in stock. After giving the cashier the shipping address, they used a different address from the account for shipping and it was delivered to an incorrect address. After 6 phone calls and 3 times using the chat feature, I still do not have the item I paid for and customer service is not being helpful, they keep telling me I have to wait 48-72 hours each time I contact them. This needs to be resolved ASAP.
Response from Best Buy
December 04, 2025
Hi Sarah,
Thank you for your sharing your experience. It;'s concerning to know your order has not been delivered after having an incorrect address attached. We'd love the opportunity to look into this further to see what we can do to help.
For additional assistance, please reach out to us via Facebook (https://bby.me/5359fk), Instagram (https://bby.me/zrzaht), or Twitter/X (https://bby.me/3b2hwj in a private message or DM. Be sure to mention your Google review 81604.
Everything went well here .
Just need more staff at check out lines ..
Gracie H
December 03, 2025
Shariah had the best customer service and helped me get a great deal on Black Friday on my laptop!