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Frequently Asked Questions About Best Buy Oakdale

How do I check product availability at the Oakdale Best Buy?
How do I check my order status?
My local Oakdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Oakdale stores’ holiday hours?

Recent Reviews

4.1
(3155 reviews)
Cathy W
April 20, 2026
1 out of 5
Best Buy lost a customer today. I called the Oakdale store to ask a simple question. I got stuck in a never ending loop with the AI chat voice who couldn’t understand I wanted to talk to a real person to ask if you still accept checks from customers. The item I wanted to buy is the same price at Best Buy and Amazon. I thought I would give my business to Best Buy, a Minnesota company, but I’m going to buy from Amazon since I can’t speak to anyone at your store to see if you do electronic checks like Menards does. Your AI chat system cuts in and out and is probably costing you a lot of customers.
Moon F
April 16, 2026
1 out of 5
Had a switch game preordered. Come to find out on launch day about 5 minutes before I'm about to drive up to get it at this store, it gets delayed. The store is almost a 30 minute drive. It was confirmed right before I was about to make the drive. I got the game at Walmart instead. Also shame on you for your AI "assistant" system who can't even transfer you to a real human until you tell it so. On top of not being able to talk to someone at this store and transferring me to someone in Australia who couldn't answer any of my questions but "There was a stock/vendor issue". What a total joke. Edit: Yeah it said it was ready to be picked up, then it switched a few minutes later to it being "delayed". Give me a break. Don't blame me for your store's stocking problems and then block people from calling you directly.
Response from Best Buy
April 17, 2026
Good morning, Thanks for sharing this with us. We understand the excitement of getting a new game, only to find out that it was unexpectedly delayed, wouldn't have been welcome news. When ordering items for pickup, it is important not to drive to the store, until you get the email or text that your order is ready to be picked up, as this will be the indication that the store does have it waiting for you. That said, we'd be happy to look into this with you and ensure that your feedback is documented on our corporate level. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/HYMRvU), Twitter/X (https://bby.me/VkyaAc), or Instagram (https://bby.me/Mt6hHy), and mention your "Google review #142480".
Mantis
April 16, 2026
1 out of 5
preordered something months ago and on release day it was out of stock. preorders should be reserved i'm confused how that even happened.
Response from Best Buy
April 16, 2026
Good Afternoon, We understand how you are feeling after your preordered item was unavailable on launch day. We would be happy to review this situation with you in depth. Please feel free to send us a private message on social media, so our team can better assist you. In your message, please include your Google review case ID: #142359. - Facebook (https://bby.me/fCDnYG) - Twitter/X (https://bby.me/kMJ8Fc) - Instagram (https://bby.me/SczMmW)
Anonymous
April 10, 2026
1 out of 5
Yesterday they had a sign that they didn’t have Pokemon cards and I saw the employees sold Pokemon cards to their friends or coworkers? The employees stated to me that it was “pick up.” There should be plenty of pokemon products because most of the Best Buy’s had but 30 to 50 prismatic bundles but it seems like the employees sold most of them to their people? I got lucky and got one because an employee put it on the shelf around 529 pm. The cashier acted like she didn’t know and stated when did it get there? I have proof that I bought in the store as shown on my receipt. Please check yours cameras, inventory, and transactions of who bought all the Pokemon cards there?

About Best Buy Oakdale

bestbuy.com