Ravi on the Geek Squad was unbelievably amazing, such incredible knowledge even on my Samsung phone. I had multiple malware that made my phone unusable and I thought I was going to have to purchase a new phone. But he was able to diagnose the problem and perfectly fix it in a very little amount of time. Yay for Ravi!
Bought a TV that had obviously been used before I bought it. Melted plastic, multiple screen fractures, no power cord, no remote, no tv legs, and little hand prints and water droplets all over the screen. Returned it and swapped no problem. New tv was broken too with a huge fracture across the screen. Won't ever be going back.
Michele G
September 27, 2026
I made an appointment to see someone in the GEEK SQUAD about hackers in my phones. I made it on time but i still had to wait in line for almost 45 min and when i stepped up to get help the representative, RAVI ,barely touched my phone even although i offered to show him what i had been seeing on my phone that didnt belong there . He was easily 6'4" and could look right over my head and stare out over the store. And that is exactly what he did the entire time i was standing che did.