Best Buy Union Square

I bought an open box iPad m4 pro 11 in excellent condition. The item was supposed to be ready for pick up in an hour Atlantic terminal of course it was not ready in an hour and then I see on the app that the item is being shipped to the store so I changed it to shipping to my house.I received the item with no charger or cable but thought it was not a problem! I went on to Use it until I found the one terabyte version on Amazon for a comparable price so I want to return this item to the Best Buy at Union Square NYC presented item To the Best Buy employee and upfront, I told her It did not come with charger She escalated it to somebody named Vivian or Viviana Who refused to accept my return without a charger? I explained it came without the charger. She was checking the sticker to check if there is notes, of course did not believe me, which was kind of insulting especially since a lot of the open boxes in excellent condition items I bought from Best Buy came for the wrong chargers or missing cables. She proceeded to print a return label for me and asked me to ship it back and god drop it off at staples location and stated once they get it I should get the money in 5 to 7 business days or something to that sort. The item was delivered and now the app is telling me it can take up to a month to issue my refund. I did a specifically ask this Viviana lady and tell her I would not be renewing my members plus subscription which is due May 27 based on the experience and many other -ones. Her response was simply OK. I understand. such a waste of time And energy and zero respect for customers, integrity, loyalty, and obviously time! I’ve always wanted to stay at Best Buy but I have never seen a company. Who is customer service employees push you away as if it was scripted. Now I have to sit there and wait and miss out on getting my refund in time to buy the one terabyte version for that discounted price. I almost forgot the Best Buy store clerk or representative said one thing the app says different thing and the Best Buy messaging says a certain thing. 1 said 5 to seven business days The app says 10 days to see if it’s approved or not and then 10 business days to issue your refund and the Best Buy messaging says 5 to 20 days to approve or not! Such a waste of time such terrible customer service

They had the game I wanted Capcom Fighting Collection 2 and I was happy👍

Great and friendly service

Zwykły sklep z AGD. Trochę ponuro (brak światła dziennego w sklepie) i brudno…. Brak dużego wyboru…