Best Buy Harrisonburg

Do NOT come here to have your laptop hardware repaired; you’re much better off going to another local store like Repair Inc or Roz High Tech. Four months ago, I took my Asus gaming laptop here to have its damaged screen replaced, whereupon I was forced to sign a predatory contract in order to go through with the repair. The contract stated I must "waive any claims regarding physical damage of my product if I do not report them at the time of pickup/delivery,” and that they will only “correct, for no additional charge, any defects in workmanship…within 30 days from the date of pickup.” This past month, I noticed that the chassis of my laptop had been bending and warping abnormally every time I unfolded the laptop to use the screen. Eventually, this warping caused the laptop bezel to pinch the display cable against the screen hinge, blacking out my screen every time I opened the laptop. When I removed the bottom cover to troubleshoot the issue, I learned that many of the standoffs that separate the motherboard from the plastic cover and bezel were either obliterated or missing entirely, creating instability throughout the laptop chassis that inevitably caused a display cable failure. Clearly, the missing and damaged internal components were a result of the reckless “repair” work done at Best Buy’s repair center. How could I, as a regular user that only uses their laptop for school work and gaming, have lost or caused damage to these parts, considering they can only be accessed by painstakingly removing a cover secured by 12 screws? Moreover, how could I have noticed this damage “at the time of pickup/delivery” without bringing a screwdriver to the store and dismantling my laptop right then and there? The answer is I couldn’t have, and Best Buy knows it. When I went to this Best Buy this past Friday to make my case and attempt to have my laptop returned to a working condition free of charge, the Geek Squad employee on duty cited the terms of the predatory contract, whereupon I requested to speak with her manager. The manager echoed the “30 days” aspect of the predatory agreement, except he also chose to invade my personal space and approach me far too closely while he spoke, in what I perceived as an effort to posture me and intimidate me into dropping the issue. After this interaction I left the store, since I refuse to pay Best Buy to repair the laptop that THEY damaged in the feeble hopes that they don’t damage it again in the process. TL;DR: 4 months ago I took my laptop to Best Buy to have its screen replaced. They replaced the screen, but lost + damaged internal components, rendering my laptop inoperable now. At this point, Best Buy refuses to repair the damage without charging me full price.

Previously had ok experiences with this store but one of the staff sold me insurance on a new tv citing that it covered accidental damages. My toddler was with me and I specifically asked does accidental include the toddler throwing something it and he assured me it did. A month later the inevitable happens and my kid throws a train track at the TV but don't worry I've got the extra insurance that covers accidental. Call the insurance, nope. Store manager calls "sorry best we can do is give you your insurance money back" straight up fraud.

I ordered a laptop that was in open box (excellent condition) and when it arrived, it had the incorrect charger included which made the computer unusable. When I took it to the store, the associate tried to offer me a universal power adapter. I told her I was not interested in this and asked if I could get a HP charger because that is what I should have gotten. She said there was no way they could provide a HP charger for me. I told her I would not have bought this laptop knowing I couldn’t get the original charger or if it was in less than excellent condition after she offered to adjust the price to reflect the difference since I wasn’t getting the original charger. I asked if they could instead swap out the laptop for a new one at the same price. She said she couldn’t do that and only her manager could. I asked if her manager was there and if she could ask the manager. She went to ask the manager and was told it was not possible to swap out the unit. The laptop was on sale when I bought it so buying a new one at the full price would have cost me $300 more and was out of the question. I ended up returning the laptop and taking the refund and said I would go somewhere else where I could actually get help. I am really disappointed that Best Buy wasn’t able to correct this mistake for me when it was their mistake.

Had what I needed and I was in and out.