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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4848 reviews)
Daniel S
January 31, 2025
5 out of 5
The Geek Squad at Jersey City gets a 12/10! I had several issues with my PC for months and brought it in to this location to get it repaired. HUGE SHOUT OUT to Andrea, Steve, Avery, and Gerardo!!
They were extremely helpful and extremely patient with my machine and had no issues diagnosing the issues and continuously keeping me in the loop with updates regarding my device.
Maura S
January 27, 2025
2 out of 5
They know you're stuck with them
Raja V
January 23, 2025
3 out of 5
This Best Buy shop near New Port is relatively small, not many options on display, it's okay kinda Best Buy branch.
Response from Best Buy
January 23, 2025
Hello, Raja,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64719624. We look forward to working with you.
Regards,
^Aaron
Anthony C
January 22, 2025
1 out of 5
I needed a mouse and key combo for my asus rog ally x! I asked the attendant multiple times if this combo would work with it. She said she looked it up and that it would work with it. Got home to find out it does not. Then call to see what happened and the rep on the phone tells me you need a converter for the that mouse. That would have been fine if they told me that in the store. Got home to discover it doesn't work and now I have to go out of my way again to travel to this store, wasting more time and money! Commuting to and from this location is is going to cost me just as much as if I would get it on Amazon. I came to the store to pick it up and ready to use it for later and now will probably have to wait another 2-3days to get the proper equipment. It's mind boggling to think about having to go back to the jersey city location to again waste time and spend more money even if I was to get a refund I'm still loosing out on money!
P.S the fact that there no store number to the actual jersey city location is insane! I called the number online to get answers for them to tell me that this isn't the jersey city location but an online store.
Response from Best Buy
January 22, 2025
Hi Anthony,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received in our store didn't meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64718766.
Thanks,
^Caleb