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Best Buy Montebello
Services Offered
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Frequently Asked Questions About Best Buy Montebello
How do I check product availability at the Montebello Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Montebello Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Montebello stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Montebello Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5619 reviews)
Ce
March 10, 2026
5 out of 5
Great communication
Emmy A
March 09, 2026
1 out of 5
Receipt #1537
Very disappointing experience at Best Buy. My daughter and I went to buy a Nintendo Switch. In the TV section, three employees were sitting at the counter doing nothing. My 13-year-old daughter asked for help three different times. Instead of helping her, they asked unnecessary questions, laughed, and never even stood up to assist her.
I have been a loyal Best Buy customer for over 20 years and have purchased many appliances and electronics from different locations, including home installations. I never expected to be treated this way.
We were ready to leave without buying anything because of how unprofessional those employees were. When I asked for a supervisor, the three employees suddenly disappeared. The manager was polite and helped my daughter, which is the only reason we stayed.
What shocked me most was seeing three grown men trying to act smart in front of a 13-year-old child and her mother instead of simply helping a customer. That is not professionalism.
If someone doesn’t want to help customers, they shouldn’t be working in customer service. Best Buy can definitely hire better people who actually want to do their job. Because of this experience, I will not return to this location again.
Response from Best Buy
March 10, 2026
Hello,
Thank you for the review. We certainly understand your concern with your recent experience. We always try to remain professional. We regret this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 127687
Alejandro V
March 09, 2026
5 out of 5
Excellent
jonathan f
March 07, 2026
1 out of 5
The manager named Ron is a complete incompetent manager … seemed to me that the employees knew more than him … Ron needs to be removed… very unprofessional and not an exquisite experience.