Best Buy Port Charlotte

So easy for curbside pickup!

Professionals

Rude cashier (young, female, curly hair, hispanic, afternoon of 12/17/25). Just after returning something, I realized the cashier did not give me back the old receipt. When I went back in, and politely asked for it, she acted like I was burdening her with an unreasonable request. She got mopey and wouldn't even look at me, or acknowledge my appreciation. I don't care that she was young. I had plenty of similar jobs at her age, and knew better. This makes me glad that Amazon is eating BestBuy's lunch. BestBuy didn't even have an easy way for me to give feedback. Amazon takes customer service seriously. BestBuy must've thrown in the towel.

I placed an online order yesterday at 3PM that stated ready in 1 hour. It is holiday season so I gave them extra time and showed up at 6:00 PM to inquire about it. I was told I could sit in the store and wait and I said no i'll just come tomorrow, once again being kind and understanding of the season. Today 24 hrs later nothing has changed status is still received. I put my trust into Best Buy to be able to get these gifts by today for a Christmas Party. I have called twice and was on hold long enough that i had to hang up. I'm very disappointed in this process. I literally could have shopped for 30 minutes in the store and purchased these items, then walked away with the gifts they had in stock. Update: Contacted them on messenger: Was told the exact same thing that it would be ready today. I asked them to please contact the store and insure this would happen. They responded they could not do that as they have no control over what happens at the store. You, as a customer, cannot call the store directly. You speak to people who apparently have zero affiliation with the local stores. It is like dealing with 2 separate companies