Best Buy Eastgate

Came in to buy my 87 year old father a refurbished iPhone SE 3rd generation as he has had the 1st gen for a couple of years. Online it showed several available in excellent condition priced from about $139-199. We also wanted to get him some cordless headphones for watching TV. The gentleman that helped us was helpful, but not too mindful or aware that my dad (with a walker) was having trouble getting around bc he was feeling weak, so we went to the back to the tv area where the headphones were (which he could’ve easily brought up to us by the phones), got the only ones they had, price was decent ($110) and work well. Then he took us back to the front by the phones and said he’d go see what they had as far as the refurbished iPhone. Came back and said we only had one back there, it’s an excellent condition one and it’s $199. After asking about the battery health, he said they can range from 80-100%. Obviously I didn’t want to spend $200 on an “excellent” refurbished phone if the battery health was below 87-90%. You can’t check that until you have almost completely set the phone up, which I did while having lunch, and the battery health was 83%. I was very disappointed and decided to take it back and see if we could order one off their website and have it delivered, he showed me the best to order and said I had to download the app to purchase because it was a phone from Apple, not them. Ordered the phone and upon checking out it showed the purchase was not from Apple but a different company. Received the phone and when I finally was able to transfer his stuff from the old phone (the phone needed an update) the battery health of this phone is 85%. I didn’t want to deal with another return and decided to keep it, got it all set up and running two days ago and so far there have been no issues. It was just a hassle dealing with the whole phone ordeal with them. I would recommend calling around to see if there are better options for refurbished phones before deciding to purchase one from Best Buy, especially since the gentleman that did the return said the battery health is kind of luck of the draw.

I picked up a new Apple MacBook Air laptop and had to see the Geek Squad to get it hooked up with Word and my passwords.

Had to choose where to buy a new TV. The model I wanted was the same price on Amazon, Best Buy and 3 other locations. I thought I saw that if you bought it at Best Buy recycling of your old TV was free. THIS IS NOT THE CASE!! It was a $30 charge. As I was walking out in the parking lot 2 different customers heard me complaining about this. Both confidently told me that it was definitely supposed to be free if you bought your replacement TV there. I went back in and asked for a manager to confirm that buying your TV there did not save you any money on the $30 recycling fee. They confirmed it was $30 for anyone recycling no matter what. The store is nice, but I could have paid amazon the same, had my TV delivered for free and dropped my TV off for recycling whenever. No advantage buying it at Best Buy

Absolutely beyond frustrated! My husband bought a 98 inch tv in cash. Was supposed to come the 30th. The day of it got rescheduled, I called wondering why and was told the driver was sick and it would come the following Wednesday. The day comes and it says I have no appointment!! I call again, they said they had to cancel because the tv was now out of stock. They said there was nothing they could do but have it there the following Monday. So today, the tv is supposed to come and they call saying they do not service our area!!!! Customer service has been little help just saying there’s nothing they can do.