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Frequently Asked Questions About Best Buy East Colonial

How do I check product availability at the East Colonial Best Buy?
How do I check my order status?
My local East Colonial Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Colonial stores’ holiday hours?

Recent Reviews

4.1
(6116 reviews)
Viviana M
October 01, 2025
1 out of 5
I haven't shopped at Best Buy or used geek squad in a while and now I remember why. I purchased an Alienware monitor for graphics work and was skeptical bc there were reviews of dead pixels and screens going black. Well, my screen went black. My laptop was recognizing an external display but monitor screen totally black. I bought the 4 year protection plan so I brought the monitor in to geek squad and they refused to send it in under my warranty bc there was a tiny crack on the very edge of the monitor. I had never even noticed it, and probably happened while I was transporting the monitor to geek squad bc I've never moved that monitor off my desk. If that's what caused a $700 monitor to break then fine I'll take it up with Alienware. But the geeks refused to even send it in and just argued with me for an hour about how any physical damage basically negates their protection plan. Every time I've used Greek squad it's been a terrible experience. I don't think they once actually fixed anything for me. Update: best buy responded asking me to DM them on social media about my complaint, so I did just to have them waste more of my time with them justifying their actions and not providing any solutions.
Response from Best Buy
October 01, 2025
Hello, Having that kind of experience at Geek Squad is frustrating. Allow us to hear more about this interaction. Please connect with us on Facebook, Instagram, or Twitter/X to discuss it, when you do mention review #50542.
Lincoln A
October 01, 2025
5 out of 5
Excelente atencion en Español
Sebastian V
September 29, 2025
1 out of 5
THEVES! Scammers! In this store the manager is ok with his sales reps scamming people. Promoting that you can use your points to buy gift cards. When I went to buy them, they said it's not possible to redeem points for gift cards. Talk to the store manager who was an inept and of no help. EZ the useless manager, offered no solution and said this was a mistake and now I'm stuck with the points. This incompetent manager didn't care to find out who did the mistake, didn't care to solve the problem. It seems like he is in on the scam, all his defense was "everyone make mistakes" even if they involve false promotion and advertisement. Pretty sure this happens daily in this store since management thinks this is ok, and don't see a problem with their employees scamming people.
Cristina W
September 26, 2025
4 out of 5
Sorry to see it shrinking in the last 25 years. It was always a good place togo fot electronics sad to see it now...

About Best Buy East Colonial

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