Frequently Asked Questions About Best Buy East Colonial
How do I check product availability at the East Colonial Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Colonial Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Colonial stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Colonial Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6169 reviews)
Paul W
December 06, 2025
4 out of 5
Closest Best Buy to our house...picked up a 50" TV today for the kiddos. It was fast and friendly service. Purchased online, pulled up and was out of the parking lot in about 15 min. Total. Will definitely be going back here
Francisco A
December 05, 2025
5 out of 5
Excellent opciones
Alex M
December 04, 2025
1 out of 5
What’s the point of offering curbside pick up if there’s no one to bring items out? And why isn’t there a direct phone number to the physical store to let them know that we’ve been waiting in the curbside pick up spot for a long time? Ended up on the phone with Best Buy customer support and someone from some call center somewhere said that someone at the store will reach out to us in two hours. But we are in front of the store and had to go in anyway, so the curbside pick up is absolutely useless.
**Oh and we just saw the employees assist this guy that bought alllll of the new Nintendo switches (see picture). And right before Christmas. So now all the kids in the area hoping for one are out of luck. And Best Buy allowed this! Disgusting.
Response from Best Buy
December 05, 2025
Good Morning, Alex,
We understand how you are feeling after not getting the help you needed while waiting for a curbside pickup order. We would be happy to connect with you and review these concerns in depth. Please contact our team by sending us a private message on social media with your Google review case ID in your message: #81836.
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