Frequently Asked Questions About Best Buy Winston-Salem
How do I check product availability at the Winston-Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Winston-Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Winston-Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Winston-Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4900 reviews)
Rnke S
December 05, 2025
2 out of 5
Disorganized, hardtop find help when I visited
Response from Best Buy
December 06, 2025
Hello.
Thank you for reaching out to share your concerns with the stores' presentation During the holidays it can get a little hectic as we assist customers and do our best to organize the store. We would be glad to support you if you have questions or concerns please reach out to us on any of our social media profiles below with Review 82551.
Facebook (https://bby.me/pqo4ym)
Twitter/X (https://bby.me/phd8mj)
Instagram (https://bby.me/jpq1h8)
Michael T
December 04, 2025
5 out of 5
Ian was super helpful on Black Friday. The pickers were backed up for online orders, but he pulled the product and filled it for me and sent me on my way!! Gratz!
Joseph A
December 04, 2025
5 out of 5
Excellent job excellent experience with utmost care for my product the team was cooperative and friendly. We had a sticky paper logged in the printer they was able to take it out
Meta B
December 03, 2025
5 out of 5
Returned 2 separate pcs til I got what I wanted! Wednesday to Saturday on black Friday weekend... staff was really helpful & friendly; even with my computer stupid self lol