Frequently Asked Questions About Best Buy Winston-Salem
How do I check product availability at the Winston-Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Winston-Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Winston-Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Winston-Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4822 reviews)
Monique G
August 04, 2025
5 out of 5
Helpful staff!
Barbara P
August 04, 2025
5 out of 5
Taylor Thomas was an exceptional young lady who helped us with my husband's new phone purchase and transfer of information from old phone to the new phone. She is awesome at what she does!!! Thank you again Ms. Thomas!
Gail C
August 03, 2025
1 out of 5
2nd time delivery to wrong address. Several hours with representatives still unable to correct. Refrigerator purchased over a month ago.
Ryan E
July 31, 2025
5 out of 5
Great service for me personally every time I've been here. But tonight... Zack working in TV/Electronics was incredibly helpful. Went above and beyond to help me find what I came for...and it was the last one in the store...so it required a little extra help and I can not thank him enough. Highly recommend this store! Thank you Zack!