Frequently Asked Questions About Best Buy Winston-Salem
How do I check product availability at the Winston-Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Winston-Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Winston-Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Winston-Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5046 reviews)
Kevin H
August 29, 2026
1 out of 5
Understaffed and poorly stocked
Response from Best Buy
August 29, 2026
Hello, Kevin,
Thank you for sharing your concerns with your experience at the Salem, NC Best Buy location. We can understand that not getting the support you needed in store can be difficult. Please reach out to us on any of our social media profiles below with Review 214955 for support.
Facebook (https://bby.me/RPzisG)
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Shawn K
August 29, 2026
1 out of 5
Get rid of the ai answering service. As they can not do customer service.
Response from Best Buy
August 29, 2026
Hello, Shawn,
We understand that not being able to get support through the automated phone system can be difficult. Please reach out for support to any of our social media profiles below with Review 214927 for support.
Facebook (https://bby.me/3LOdXy)
X (https://bby.me/AQEC9S)
Instagram (https://bby.me/T8PTzR)
Mr.J B
August 28, 2026
5 out of 5
Found what I was,looking for easily
One c
August 25, 2026
5 out of 5
I had a wonderful experience with the staff at the store. The staff's were very kind and helpful throughout my procedure.