Best Buy University Ave West Des Moines

I needed a new laptop quick but dreaded the shopping around. I looked online and tried to educate myself on what I needed before hitting up any stores. After checking out two other stores, I went to Best Buy. I spoke with a girl there and she listened to me and then showed me a couple ideas of what I might like. There was no pressure and she was very helpful. I went back later with my husband and we were helped by another salesperson. This time I learned even more and was shown a couple other laptops that were on sale and had more of what I needed. I purchased that with warranties. The next dsy my laptop died and I needed the replacement sooner than the appointment I had made to set it up. They fit me in and had it switched over by the next morning. The service was good each time. No pressure and a lot of patience from the employees there. I will continue to shop there in the future. It was a great experience.

I am a technologically challenged senior citizen. Last night (7/30/25), I went into Best Buy to purchase an external storage device. My phone & my Chromebook are nearly depleted of storage space. I didn't know where to find the storage devices; or when I did, I had no clue as to which one or type would be best for my needs. I wandered around for a number of minutes looking to no avail. Finally, Alex (Alex V, I believe) noticed me and offered to help. He not only made a recommendation, he took it upon himself to assist by explaining and showing me how to use it on my phone. He spent quite a while helping me with a great deal of kindness and patience. I was very touched and very grateful to him. I would have been lost trying to do it on my own at home. Alex V is a gem. Thank you!

I forgot my phone charger on my trip today but fortunately there was a Best Buy less than 2 miles from my hotel. The staff was very helpful in recommending the best charger for the money.

Employees were kind and polite but need to get more knowledge about store inventory and product location