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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2666 reviews)
Feiyang
September 27, 2025
2 out of 5
Had been a regular customer to this place, bought my air fryer, keyboard, handhelds and many more here, before one day a staff told me "You shouldn't hop in a random store and expect to find such an old stuff. Try Amazon or something." when I looked for a USB A to micro B cable for my piano.
How is it appropriate for a staff to tell their customer "you shouldn't come"? If Bestbuy isn't the place for people to find electronics offline, why don't you close the physical store? If the item isn't in stock, they could have checked online inventory for me, rather than sending me away. This is so ridiculous. Hope the management would treat staff training seriously.
Response from Best Buy
September 27, 2025
Hello!
We would not expect this to be the case either and appreciate you bringing this to our attention. It is important customers are provided quality interactions, and we are disappointed to know that this was not the case. Please send a private message with your name, phone number, email, and the date this occurred to the links below, so we can look into this. Be sure to state that you are responding to "Google Review 48916".
Facebook (https://bby.me/mnojod), Twitter/X (https://bby.me/smjvgv), or Instagram (https://bby.me/mk45eg)
Robert W
September 26, 2025
5 out of 5
The service and selection here are great. I came in to trade in some items, and the service was excellent. Most items are in stock and easily available.
Frank R
September 22, 2025
5 out of 5
Easy to order online. Great information on the order pick up. Fast and easy pick up.
Tawanda C
September 21, 2025
5 out of 5
I wanted to take a moment to recognize Anthony at Store 0160 for his outstanding service during our recent visit to Best Buy. He was incredibly kind, professional, and efficient throughout the entire process. He went above and beyond by offering helpful tips on how to securely store and protect our daughter’s scooter, which we truly appreciated.
Anthony made everything easy to understand and was clearly very knowledgeable about technology and related projects. It’s rare to come across someone who is not only skilled but also genuinely cares about helping customers. Thanks to Anthony, our experience was smooth and stress-free. He’s a true asset to the Best Buy team!