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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2605 reviews)
Brendan W
March 28, 2025
5 out of 5
Really appreciate the morning staff for being friendly, helpful, and making sure the Journey Together drop was smooth this morning. I’m also new to online orders/best buy app, they fielded all of my questions. Great service!
Bruno G
March 23, 2025
2 out of 5
Very rude customer service.
Response from Best Buy
March 24, 2025
Hey there, Bruno,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with our customer service, and I can understand your frustrations. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64961404" and share your full name, email, and phone number.
Thanks,
^Jacob
Jesseh N
March 09, 2025
1 out of 5
Bad service, from the salesmen to the customer service, they made me wait 20 minutes only to tell me at the end that they were going to close. They sold me a cell phone with problems today and they couldn't help me to fix it. 03/09/2025 6.30 PM
Response from Best Buy
March 10, 2025
Hello,
Thanks for sharing your feedback with us. A working phone is certainly important to have, so I understand being told the store couldn't resolve the issue you were having with it, wouldn't have been welcome news. I'd like to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the location you visited. Please also mention your "Google review 64909208" in your message.
Sincerely,
^Melissa
Susan M
March 07, 2025
5 out of 5
Zach is the best Geek!