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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2655 reviews)
Kellen W
August 17, 2025
1 out of 5
Employee directly lied and said signing up for the cc would give 15% of the first purchase back as a credit on the first statement. I come to find out after the purchase it’s good for in store credit or other limited things only.
Response from Best Buy
August 17, 2025
Hello, Kellen,
Thank you for sharing your feedback regarding your experience during your visit. I would be reaching out as well if I had questions regarding our My Best Buy Credit Card (https://bby.me/n8gw38). I’d like to get this reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/x05wn0), X/Twitter (https://bby.me/reevwk) or Facebook (https://bby.me/qaf37g) with the full details of your situation. Also add Google Review 30824. We look forward to hearing from you.
Sincerely,
^Deysha
Matt S
August 06, 2025
5 out of 5
I needed to buy a new chrome book and Jerry was professional and helpful in that process. He made the experience easy.
Nicholas H
July 25, 2025
5 out of 5
Great service and friendly people and had what I was looking for
Melissa G
July 20, 2025
5 out of 5
Always good service!