Best Buy Durham

Always takes care of all my needs in record time.

Customer service for return was horrible place was a ghost town so im not sure why it took so long

I will never set foot in this store again. They should display a BIG RED Letter sign larger than their store name: "14 days return policy!!!" in case you miss all the other red flags. I tried returning something a few days over the cutoff that was clearly defective. They basically told me it wasn't their problem and to call the manufacturer. I was angry at this point because this was the 4th time I had been there with the same problem. I should have just gotten a refund the 1st time. The guy wasn't hearing it, told me a manager would talk to me shortly, which was a lie. They called the police instead!!!! Yes, you heard it. I left and went to the Southpoint store where they took care of me without any stress or BS of any kind. BTW, the New Hope store looks like a third world slum compared to the Southpoint store. If you have to deal with Best Buy, take the extra 10 minutes and go to South Point in Durham, NC. I hope they shut New Hope Commons Best Buy down. What a toxic cesspool. By far the worst experience I have ever had anywhere in almost 6 decades. I mostly deal with Amazon because I can get results when problems come up. It's no wonder Best Buy is closing stores and circling the drain. I give the company 5 years TOPS. EDIT: yeah..... No, I'm not going to go to any of your other tracking pages. I am done. I will also be routing people to staples and other stores from now on. I used to send several people a week down there to buy laptops based on my research for the client. No more. I cannot in good conscience send anymore of my clients there knowing what will happen when they have problems.

Somewhat varied placement of stock of the same item which is a little confusing. Friendly staff