Best Buy Durham

Great service and friendly people and had what I was looking for

Always good service!

I bought printer ink ($72.01) that would not work in the printer. It was the correct ink for the printer but would not work. I returned to Best Buy, where I was told they wouldn't take back open ink. I explained that I didn't know it was bad until I opened it. I spoke to the manager, Eric, who explained that they don't make the ink. I told him I didn't think that Best Buy made anything in their store. They buy it all from other people. Eric told me to reach out to the manufacturer and get a refund from them. I asked him I why I would purchase a product from Best Buy if they aren't going to back it up and just direct me to the manufacturer. Why shouldn't I just buy straight from the manufacturer to start with? He told me "for the convenience." I told him it wasn't convenient to make two trips to Best Buy, end up with non-functioning ink, and out $70. I also explained that I would not be shopping at the store again, as I could not trust them to be responsible for the products they sell. Eric continued to insist he had no way of knowing I had not "tampered" with the ink, as if I spend my time driving around to Best Buys tampering with ink just to get it replaced. Eric kept telling me that I would get my money back if I went to the manufacturer. By that logic, can't Best Buy get their money back if they go to the manufacturer? Isn't that how it works? Best Buy buys the products and sells them to me. If they don't work, I take them back to Best Buy, and they deal with the malfunctioning product? Otherwise, what purpose do they serve? This is the death of retail. Their only edge was customer service, but they clearly don't know how to provide that. Skip Best Buy. Go online. That's what they prefer. Update: I called HP, and they said that if I bought the ink at Best Buy, then Best Buy had to replace it. So much for Eric's insistence that HP would send me a coupon or new ink. I tried to call the store, but guess what? You can't speak to someone at the store. You get to speak to someone in another country. After keeping me on the phone and researching for 20 minutes, the person on the phone told me that I just needed to take the ink cartridge to the local Best Buy and they would replace it. Ha ha ha. As if I had not already tried that. Based on Graham's comment below. I reached out to Best Buy on FB. I was told that they do not accept unopened ink for return. Yep, I knew that. Then they said that accepting ink for exchange was up to the store's discretion. So why exactly did they waste my time having me contact them on FB? I think it was so anyone reading this would think they had taken care of the problem. My next step? Calling my credit card company and canceling the charge. Best Buy has wasted hours of my time, cost me $72.01, and left me without ink. Save yourself money, time, and frustration and never shop at Best Buy.

Good place to buy technology with excellent customer service and is designed for upselling as a case, glass protection for cell phones, and even cellular providers too. Bilingual attention is very important to cover more communities.