How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2620 reviews)
Ann B
May 08, 2025
5 out of 5
After a wait, their cellphone staff was helpful and knowledgeable in choosing a new phone.
Ruben M
May 08, 2025
5 out of 5
Excelentes precios...
Shanel
April 25, 2025
1 out of 5
Disappointing experience at this Best Buy on a pokemon product drop day. First, they allowed someone to buy the product BEFORE the store opened. Another person showed up right at open and cut the line by checking out with an employee who was doing "pick up" orders. This product was not available for pick up ordering. This was unfair and disrespectful to everyone else who was waiting. This Best Buy made no effort to ensure a fair process for customers.
Joy
April 25, 2025
1 out of 5
Employees reserving limited pokemon cards for friends, allowed them to go to "pick up" when the product isn't available for online ordering