header_logo

More to Explore

Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2672 reviews)
David F
October 21, 2025
5 out of 5
Always takes care of all my needs in record time.
Calvin W
October 17, 2025
3 out of 5
Customer service for return was horrible place was a ghost town so im not sure why it took so long
Response from Best Buy
October 17, 2025
Hello, thank you for sharing your experience with us here. Returns are supposed to be fast and efficient. Can you please reach out to us on Facebook (https://bby.me/71c5r1), Twitter/X (https://bby.me/sc292c), or Instagram (https://bby.me/fmlheg) with more information about your experience? Please begin your message with "This is regarding my Google Review #57170".
Big J
October 15, 2025
1 out of 5
I will never set foot in this store again. They should display a BIG RED Letter sign larger than their store name: "14 days return policy!!!" in case you miss all the other red flags. I tried returning something a few days over the cutoff that was clearly defective. They basically told me it wasn't their problem and to call the manufacturer. I was angry at this point because this was the 4th time I had been there with the same problem. I should have just gotten a refund the 1st time. The guy wasn't hearing it, told me a manager would talk to me shortly, which was a lie. They called the police instead!!!! Yes, you heard it. I left and went to the Southpoint store where they took care of me without any stress or BS of any kind. BTW, the New Hope store looks like a third world slum compared to the Southpoint store. If you have to deal with Best Buy, take the extra 10 minutes and go to South Point in Durham, NC. I hope they shut New Hope Commons Best Buy down. What a toxic cesspool. By far the worst experience I have ever had anywhere in almost 6 decades. I mostly deal with Amazon because I can get results when problems come up. It's no wonder Best Buy is closing stores and circling the drain. I give the company 5 years TOPS. EDIT: yeah..... No, I'm not going to go to any of your other tracking pages. I am done. I will also be routing people to staples and other stores from now on. I used to send several people a week down there to buy laptops based on my research for the client. No more. I cannot in good conscience send anymore of my clients there knowing what will happen when they have problems.
Response from Best Buy
October 15, 2025
Good Afternoon, Jim. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#56136" for reference. You can find us here: Twitter(X): https://bby.me/c3grda Facebook: https://bby.me/qnt98v Instagram: https://bby.me/nbjt7w
Courtney N
October 08, 2025
4 out of 5
Somewhat varied placement of stock of the same item which is a little confusing. Friendly staff

About Best Buy Durham

bestbuy.com