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Best Buy Florence
Services Offered
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Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4391 reviews)
r o
December 31, 2025
5 out of 5
Very nice Best Buy.
Adam W
December 31, 2025
1 out of 5
Ordered a Viper remote car start from Best Buy. Went to schedule to have it installed and had to go thru hopes to get it scheduled which was 20 miles away since the one 5 miles away in Beavercreek is backed up 2 months. We arrive on time to the appointment, had to set up transportation but we got there 10 minutes early. Back door was locked. Went around front, ran into asking if we needed help. So he said he would go back and tell the installer we were there. He did not seem like he wanted us to follow him but we did. Now we have to pulled car back around to the back, again. We go in, the tech Rob Gonzo, asked us if we had a t-harness. Nope. He then got the MOD to credit us for that part as it was their fault. So we get that out of the way and then, after set up transportation, dealing with their useless scheduling system multiple time to get this installed out of town finally the tech Rob Gonzo tells us Viper is not what they used to be and continues to tell us just last week a customer could not get his doors unlocked and the key fobs would not do anything. HE suggested a different brand if it was him. That brand is not in stock. Number 1, I'm not installing something I bought from best buy for best buy to tell me it is not safe and expect problems. Ok spoke to JT at service desk. He explained yes sorry but this happens all the time and acted like we should just expect that. He said corporate is to blame because best buy will not let you speak to the installers to schedule. If they had been allowed to speak to customers ,the installer's may have advised us to not buy Viper products. Ok problem solved then.
Best buy,,, you will never ever get one penny from me or my family ever again. I will let everyone know how bad best buy runs their show.
Steve E
December 30, 2025
1 out of 5
No help,
Response from Best Buy
December 30, 2025
Steve,
We're disappointed to learn that you did not get help during your visit. It's important that employees assist and we would like to dig into this to prevent situations like this from occurring in the future. Please send a private message to Facebook (https://bby.me/ba6y4m), Twitter/X (https://bby.me/0uag3c), or Instagram (https://bby.me/bx2n2n). When doing so, please state that you are replying to Google Review 97792.
Chris G
December 28, 2025
1 out of 5
I don't know why I give these guys a chance to disappoint thoroughly every 10 years or so. From the new computer they delivered without an operating system to the disrespectful way they treated me when I returned it to the rude Geek Squad guy who inspired me to diagnose my failed RAM module by myself. So I guess I shouldn't have been surprised when no one could help me even though the employees outnumbered the customers.