I bought a pressure washer online from their deal of the day. I went to pick it up the next day and when I opened the box at home, I noticed that things were not placed in the box properly. There were dirty marks on the product and the pressure washer feet already have scuff marks. The box was also retaped. Common Best Buy, you can do better than this! Don't sell a product or put a product back on the shelf as new if it was used or a return from someone. Sell it as an open box. I had to go out of my way to return this product and exchange it for a new one. I give five stars to Kay who handled this exchange. She made it smooth and easy. From this experience, I would check anything I buy from this place and be sure I'm satisfied before I leave.
Is this how Best buy handles business now? This is such a hassle. Someone that does not know any better would get scammed on believing that they got a new product when it's not. Common Best buy, you can do better than this!
Response from Best Buy
March 01, 2025
Hi, Louie,
Thanks for taking the time to share your review with us. While we are delighted to hear how Kay made your exchange process as easy and painless as possible. However, learning that your item was not in the expected condition is concerning. We would like to follow up with on this.
Please connect with a member of our team here at Corporate by sending us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64878727" in your message. Thanks!
Sincerely,
^April
Charlotte M
March 01, 2025
I picked up an online order. It was easy peasy.
Helpful, polite customer service. Somewhat limited product selection at lower end of modem price points.
That said, the majority of gamers & streamers need faster high-end modems
My wifi needs are less demanding.