Best Buy S.E. Denver

Good

They are always helpful when I visit. I noticed most shelves appear to be out of stock of most items or in low supply these days. It appears as if their inventory has been going downhill as many shelves look neglected and demo units are dirty with grease or non-operational (phones, tablets).

Purchased 2 new computers & paid for extra geek squad help. Got home & 1 computer isn't working. Called to get our "paid geek squad help" hoping for a simple solution. The store # & geek help line are answered in another country. Been on the phone for 4 hours with the geek squad in India. The computer still doesn't work & it sounded like the lady was taking a bath during my tech support... to be honest, I'm not sure what just happened in those disorienting 4 hours... I just shared a tub with the GSI (Geek squad India). Anyway, anybody want to buy my Geek squad support? It comes with beach front property in Arizona!

The return policy on electronics is fifteen days. I literally opened the box, discovered I had the wrong item and brought it back to the store to exchange for the right item and was told I was fifteen days too late for a return. I will never buy anything from Best Buy again unfortunately because their products are largely good, but that policy is absurd when I can return an item through Amazon with absolutely no hassle for up to a year. I hadn't even taken the speakers out of the box...what difference did the fifteen days make? None. The manager said they had to sell as "open box" which would have been the case two weeks ago as well. Very surprised. Very disappointed. Expensive and bad policy.