I went today and Benjamin helped me and oh my gosh he was so nice and very extremely helpful! Please give him a raise immediately!!!!!
I had a great experience overall—welcomed at the door, helped multiple times, and checkout was smooth. The staff were kind and knowledgeable, and I really appreciated the support while making a larger purchase.
One small note: I was told I had to purchase the protection plan at checkout, but later found out I actually have 60 days. I understand it may have been a misunderstanding or a sales tactic, but I prefer full transparency when making decisions like that. Still, great service and happy with my visit!
I was very surprised when we purchased a large TV and mount, only to lean Geek Squad total home protection no longer offers free installation. Very disappointing.
Response from Best Buy
April 06, 2025
Hey there, Amy.
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with us and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65015416" and share your full name, email, and phone number.
Thanks,
^Jacob
Never expected to find these at Best Buy in 2025!