Helpful quick, good Best Buy
Selling items that they never had, saying they are now on back order and refusing to do anything to make it right.
Christopher S
August 19, 2025
Overall still a good experience but it's clear the staff has no clue about the products anymore.
Terrible, terrible customer service. I went there yesterday to pick up an open box gaming laptop, and they don't even give a lousy plastic bag with that. I am not expecting an original packaging. Just some box or bag to carry the laptop and the whole store don't have one? Are you serious? The staff at the pickup counter acted like I was a terrible inconvenience to him when I ask him a bag. Tried to find a bag for like 3 mins and gave up and told me the store has been out of bag for 5 days. Again, are you serious? The only solution he offered me was that I can return the laptop if I don't like the fact that I don't get a bag. What a great business model the store is running. Telling a customer to don't buy it if you don't like it. Never going back there again. Disappointing.