The experience was excellent, it's been awhile since I've brought a laptop, but the associate that helped me && my wife find our laptops made the process easy and enjoyable. Very knowledgeable
Everyone is super helpful and know their products. I Always enjoy coming to this location. The atmosphere is quiet not to quiet. Fast Friendly Service Overall.
Really poor service. Hasn’t changed in 20 years. Seems to have gotten worse. You kinda just stand around waiting for someone to even acknowledge your presence while you hope you’re in the correct line. Waited 20 mins to recycle a mouse, then told I was in the wrong line, even though it said recycle. Then I needed to check out. Oh boy.
What’s the point of brick and mortar if it takes 30 mins to do something that takes 5 seconds online?
Response to their response:
I don’t use any of the aforementioned social media platforms, so I guess this review stays.
Response from Best Buy
March 03, 2025
Hello, Kevin,
Thank you for the review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64885505.
Regards,
^Kristy