After buying both television and refrigerator, I'm finding their customer service to be lacking. Refrigerator was a week later than promised and I had to pick it up myself rather than them deliver it. I asked a question about the television and I was told because I didn't buy their warranty I would have to contact the manufacturer. In my world, that's not a good way to do business.
Response from Best Buy
August 25, 2025
Hello and thanks for reaching out on Google, John.
We try to always deliver a great customer experience, and understand the frustration when you felt we missed the mark on your delivery. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/nx19nq), Twitter/X (https://bby.me/1tyf1w), or Instagram (https://bby.me/ro0clm), and mention your Google review, 34748.
Regards,
^ Graham
Every time I've come in here it's like they're rolling out the red carpet for each individual. The customer service is unlike any other company. Even when I've purchased marketplace technology I don't understand, they help-
Zach at the front, thank you❤️🔥
No one answers the phone
I was there yesterday to transfer info from 1 phone to the other.
It did not work.
4 phone calls today and still no customer service.
I feel like they don't want you to come into the store
I dont go there unless I can't find elsewhere
Response from Best Buy
August 24, 2025
Hello,
I understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/mr7ffe), Twitter/X (https://bby.me/d3kua3), or Instagram (https://bby.me/zgg4re). I’d recommend sending a private message or DM. Please include Google Review 34170
Regards
^ Kristy
Easy to find what I needed