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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5132 reviews)
Shannon M
August 04, 2025
5 out of 5
Excellent service and prices
A P
August 02, 2025
5 out of 5
Best customer service I’ve had in a very long time. Alec came over and helped me find what I was looking for. Didn’t even have to ask for help, he found me. Those are the kind of ppl you don’t forget about when deciding to choose where to purchase something. Above and beyond, felt lighter leaving than I did when I came in. If there were 10 stars I would have selected that!
Jim J
August 02, 2025
1 out of 5
Bought a up right freezer and the best delivery date that I could get was three weeks from purchase date. I accepted the date but on the date the freezer was to be delivered Best Buy called me telling me they needed to reschedule the date. The first available date was two weeks later. I complained I had been waiting for three weeks and an additional two weeks was unacceptable. I was told there was nothing that could be done not even the supervisor could do anything. I cancelled the order and went to Home Depot. The freezer is scheduled to be delivered in five days. Will not be shopping at Best Buy in the future. Now I know why they are closing stores. Poor customer service.
Response from Best Buy
August 02, 2025
Hi, Jim,
A delayed order is never ideal. Therefore, I appreciate you taking the time to share what you've experienced with your freezer order. Please connect with our support team by sending a private message via Facebook (https://bby.me/0cup1y), Twitter/X (https://bby.me/j6abay), or Instagram (https://bby.me/n3t9ut). When reaching out, please let the team know that you are responding to "Google Review 23744".
Sincerely,
^Tina
ahmed a
July 27, 2025
1 out of 5
Bad customer service
Response from Best Buy
July 27, 2025
Hello,
Thanks for share this with us. I'm not sure what happened to prompt this review of our store, but we'd be happy to learn more to see if we may be able to assist.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/wofupo), Twitter/X (https://bby.me/vebxlz), or Instagram (https://bby.me/85nr3e). Please also mention your "Google review #21162" in your message to us.
Sincerely,
^ Melissa