Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5393 reviews)
Josh M
March 29, 2026
5 out of 5
Great setup and easy checkout process
Ross W
March 28, 2026
1 out of 5
Poor service.
Response from Best Buy
March 29, 2026
Hello,
Thanks for your review. We would like to hear more about what happened. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 136064 in your message to us.
X: https://bby.me/Oa98j2
Facebook: https://bby.me/pReJeN
Instagram: https://bby.me/YvumUO
Eric J
March 27, 2026
1 out of 5
I tried to call the store for an hour, but it wasn't unable to speak to anybody to speak to anyone it's quite pathetic. Definitely won't buy anything here
Response from Best Buy
March 27, 2026
Hello, thank you for leaving us a review. Being able to get the information you need before making your purchase is important. Can you please reach out to us on Facebook (https://bby.me/MSF9Kv), Twitter/X (https://bby.me/YYW6mt), or Instagram (https://bby.me/widkd6) with more information about your experience? Please begin your message with "This is regarding my Google Review #135372".