Best Buy Gastonia

The staff was very knowledgeable and helpful with the purchase of our daughter's refrigerator.

Supervisors, CHRISTY and ALEXIS, are extremely RUDE AND DENSE! I brought in my brand new MacBook Pro M5 due to a software issue that repeatedly forced OS reinstalls and erased my data. The system falsely rejected my correct password and showed a FileVault recovery message Apple could not see on their end. When I asked about compensation for my time and data loss, the supervisor, Christy, became snappy and hostile, and said they did not have to help me. THEY SAID THEY DID NOT HAVE TO HELP ME RETURN A FAULTY DEVICE THEY SOLD TO ME. I was treated as if I were dishonest or incapable, with multiple employees repeatedly rechecking serial numbers on my account. Wess, a senior Geek Squad agent, and Alexis were present. Instead of attempting a basic in-store OS reinstall, I was told there was “nothing they could do” and that the device would need to be shipped out. I ultimately resolved part of the issue myself by deleting the OS, which immediately allowed the device to be removed from my iPhone, confirming their lack of willingness to help. The lack of technical competence and the condescending treatment were unacceptable. I would strongly advise against buying Apple products or using Geek Squad services at this location.

I may have drove past this location but I definitely didn't go in. Their prices are criminal. Nuff said.

I won’t shop at Best Buy anymore. What do you mean my 240$ protection plan forces me to come to the store so you can mail off my vacuum to try to “repair” it while I have nothing to clean my house. No asurion with Amazon will send a label to return and send you a gift card instantly they are so much better. Best Buy is going to fizzle out like circuit city and I say good riddance to your an-equated pre Covid policy’s you never change to benefit anyone but yourselves not the customer. Been 36 years doing business goodbye.