Deborah V
September 28, 2026
Buyer Beware!!! I just renewed my Total Tech plan with Best Buy for $199. I bought a Samsung 50” TV with the voice remote one year ago. They tell me the plan on my TV is good until 2030. Now I have a problem with my remote for my TV. The tech came out today and was not able to fix anything and told me that I will have to contact Samsung about the remote. When you’re taking out a plan like this and you believe that it’s also an addition for extra coverage for your TV and you find out that you have to deal with the manufacturer directly, but they don’t tell you that when you’re taking out the plan. They make it sound like they can come out and fix it. So beware! Ask questions. Make sure you realize what you’re getting because they sure didn’t explain it to me! So now I have a tv with a worthless remote!!!
Update
The below links they have provided are useless. Now I know why people call them Best Lie! I will be purchasing all my electronics and appliances elsewhere from now on!
Response from Best Buy
September 28, 2026
Hello,
Thanks for sharing your feedback with us. We can understand expecting support under your My Best Buy Total membership, only to be directed to the manufacturer, wouldn't be welcome news.
When it comes to the manufacturer's warranty, service is typically required to be done through them. That said, we'd like to review this further with you, to see if there may be alternate options. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/NxsY6k), Twitter/X (https://bby.me/NbmCpi), or Instagram (https://bby.me/srnKYx), and mention your "Google review 227744" in the message.
Richard B
September 27, 2026
Really great experience just got a laptop there they sat everything up the technicians were all very good they had an HP representative on site their sales people were very good and knowledgeable everything went exactly as expected and ended up with a very nice laptop ready to go I could not be happier and it will still got a very good price
Aston A
September 26, 2026
Worst customer service of any best buy, ever. Specially the geek squad people.
Waited for 32 minutes past my appointment time. No communication. These
people are not in the business of fixing tech, they’re in the business of wasting peoples time.
This place sucks and the manager had the audacity to tell me their surveys only 1 or 2 a month has wait time as a pain point. LOL this is the second time this has happened to me at this location so I don’t believe that for a second.
Save your time and money. Avoid this place.
Response from Best Buy
September 26, 2026
Hello!
We know how important is it for your time to be respected, especially when you have scheduled an appointment for service.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/2M1cI3)
Twitter/X (https://bby.me/3cAPJP)
Instagram (https://bby.me/cLzR2I)
Be sure to mention your Google Review number, #226995, in your message. Thank you.
Thank you, Alex for having me with my situation that I had with my phone I really appreciate your time that you took to help me out with my phone way to go, Alex.\n Appreciate you so much. Couldn't have got this done without you.Thanks alex