Best Buy Woodmore Towne Centre

Josué provided excellent customer service! My sister and I needed help loading a TV into our car, and we couldn’t do it ourselves. He kindly offered his help from the very beginning, personally helped us put the TV in the car, and explained how to position it correctly so it would fit safely. He was incredibly patient, respectful, and friendly throughout the entire process. We truly appreciated his willingness to go out of his way to help us. Josué is a great example of someone who genuinely cares about helping others, and his kindness made our experience so much better. Thank you, Josué, for your outstanding service!

So I pre ordered the Rog xbox ally x20 September 15 called on Oct. 14 no shipping info was told they had device in warehouse waiting to be shipped tomorrow. I was supposed to receive it by today October 15 now on website say delay on the day I should have received and now they say oh you will receive October 28 when I was guaranteed to receive it today no resolution nothing im just supposed to be happy that I don't have my device that I already paid for everywhere else people have they device called to complain was told we will call you back no call. Now I call the store they say if I order it today I can get it bay the 17th funny right worse customer service ever will mot be ordering anything from best buy and I still don't have my device they guaranteed I would have on release day who knows when I will get the thing limited edition so don't want to cancel its sold out everywhere else.

The store gives decent service when they aren't overwhelmed. The Geek Quad's service plans are crap. It use to be pretty good but now they try to wiggle out of repairing/replacing items as promised when you purchase a protection plan.

"in stock" online, told "out of stock" in person, then emailed "ready for pickup" 4 days later. On October 6 I ordered a PAC Radio Replacement and Steering Wheel Control Interface (Toyota/Lexus/Scion) for in-store pickup at the Woodmore Towne Center location in Lanham. The website showed the store had one left, so I ordered it and drove over. At the pickup counter, one employee was handling every pickup order and moving very slowly. When I asked about the wait, someone from the phone section told me they only had one person doing in-store pickups. Meanwhile, the other employees were busy straightening and cleaning shelves. That's when I asked for the store manager. The manager came back and told me the item was out of stock. That was the last unit, the one Best Buy's own website sold to me. There was no apology, no offer to transfer one from another store, no solution of any kind. I left empty-handed after wasting my time and gas. The attitude across the store was the worst part. Nobody seemed to care that a customer with a paid pickup order was standing there waiting. Everyone acted busy, but no one was actually helping. Then on October 10 I got an email saying the same order was "ready for pickup." So either the item was in the store the whole time and nobody looked, or their inventory is pure guesswork. Either way, I was told something that wasn't true. By then I had already ordered the same part on Amazon, and it arrived the next day. In-store pickup is supposed to be the fast option. At this location it was slower than Amazon shipping, the staff were unserious, and the inventory information was wrong both times. I won't be back, and I'd steer anyone else away from this store.