Best Buy Diberville

I had an extremely frustrating and disappointing experience with Geek Squad at this Best Buy location. I came in for a battery replacement and was told it would be completed within approximately 12 hours, so I left my phone overnight. When I returned the following day, I experienced multiple delays due to staffing issues. After several trips back to the store, I was eventually informed that during the battery replacement my phone sparked and partially caught fire, requiring it to be placed in a sand container to prevent further ignition. Because Best Buy destroyed my phone during the repair, they ordered a replacement iPhone 14, which is expected given that the damage was entirely their fault. However, I was not provided a loaner phone or any alternate solution. As a result, I had to spend $50 out of pocket on a flip phone and temporary plan just to remain reachable. The situation escalated further because my phone was destroyed unexpectedly, and I did not have the opportunity to verify my iCloud credentials. I have since contacted Apple Support multiple times and am now required to wait several days for account recovery. During this time, I have had no access to my email, work-related accounts, or personal accounts. I was also traveling shortly afterward and needed email access for my plane ticket, which added significant stress and disruption. When I raised these concerns during pickup, the Geek Squad technician was professional and empathetic. However, the manager I spoke with, Iman, declined any reimbursement or goodwill compensation and stated that the replacement phone alone was sufficient, despite the delays, out-of-pocket expenses, and broader impact caused by the repair failure. Additionally, when I received the replacement phone, I was not proactively offered a screen protector. I had to ask for one myself. While they did ultimately provide it, this further reflected the lack of initiative to properly remedy a situation that was entirely caused by Geek Squad. I asked for reimbursement for the battery replacement service that was not completed and for the temporary phone I was forced to purchase, as well as consideration for the time lost and disruption caused. I was told no, and that replacing the phone they damaged was all that would be done. Accidents can happen, but accountability and customer care matter. Unfortunately, this location demonstrated a lack of both. This experience has significantly impacted my trust in Geek Squad and Best Buy. I have escalated this issue to Best Buy corporate and am currently awaiting their response.

We needed some "hair to find" electronics and they definitely came through with EVERYTHING we needed in stock! Very helpful staff! Glad we came here!

Staff was helpful, but our first meeting was not sure what you had would help us. Did not want to order and have things sent to us, for fear it would not arrive before we left the area. Day two was in knowing what we needed. Staff was good at answering questions, but I guess I was not knowledgeable enough to ask right questions. Will be back in tomorrow as Old cables did not match up with connections on new DVD player. I did get new swivel bracket and new TV mounted today.

Good selection. Shop around for better prices v