Best Buy Culver City

Very helpful cashier, took less than a minute to give me a copy of my receipt from last year

I went to chk for 2nd hand iphone 14 for my kid.But this person was very cold and least bother to help me, he seems irritated. I had been so polite from the minute I met him but talking to him made me feel miserable. It completely shows that he is not interested working at Best Buy. I complaint this issue with the the customer service guy and he recommended that i speak to the store Manager. They should fire that emplyee who is not happy or willing to help customer. Very bad experience.

I bought a drone at Best Buy with the confidence that I was buying in a "serious" store. The product failed within the first year, still covered by the manufacturer's warranty. When I went to the store waiting for guidance or at least a little support, they basically told me they couldn't do anything because I didn't buy their extended warranty. In other words: if you don't pay extra for their protection, they leave you alone. There was no intention to help, there was no empathy, there were no solutions. Only repeated policies as if the customer were just one more number. It is disappointing that a company of this size prioritizes selling additional guarantees instead of backing up the products it puts on its shelves. After paying, the deal changes completely. The experience was cold, indifferent and not at all customer-oriented. Buy at your own risk. If something goes wrong and you didn't pay the extra, get ready to solve it yourself.

I shop here every so often and they have everything I need at a good price. Staff is helpful and courteous.