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Frequently Asked Questions About Best Buy Culver City

How do I check product availability at the Culver City Best Buy?
How do I check my order status?
My local Culver City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Culver City stores’ holiday hours?

Recent Reviews

4.1
(3796 reviews)
Natalia
January 30, 2026
5 out of 5
Buen lugar para compras, te atienden bien
Alondra R
January 25, 2026
3 out of 5
This Best Buy is okay. Westfield has better service though!
Daniella L
January 25, 2026
1 out of 5
Terrible experience with AT&T at the Best Buy. I’ve been with AT&T for 15 yrs. I went to Best Buy back at the end of Nov 2025. A girl who was a associate working for AT&T in side the Best Buy said to me if I traded in my old phone (iPhone 12 Pro Max) for a iPhone 17 Pro Max I would get anywhere from $800 to $1,000 credit on the trade in. I of course jumped on the deal. Not only after the purchase did this girl abandon me while I had questions about my new phone she also inputted the wrong information to AT&T saying I was trading in a iPhone 13 Pro Max. I found this out a week later when I returned my old phone iPhone 12 Pro Max and called AT&T to let them know I mailed the old phone to them. AT &T said the information that was input said I was trading in a iPhone 13 Pro Max not iPhone 12 Pro Max. I said No not true! You can imagine the confusion. This AT&T girl also did not link the phones up properly while transferring the data between phones. I went home thinking the data was transferring and after over an hour later it wasn’t. I then had to go to an actual AT&T store to get the data transferred properly. That was all time consuming and alot of running around that day going back and forth. When I went to AT&T they told me my old phone was not worth $800 to $1,000 for trade in. It was only worth $350. I then went back to Best Buy trying to talk to the AT&T reps but they said they could not do anything. The other employees at Best Buy were very helpful. One of the managers for Best Buy said he was there, present when the AT&T Rep said to me my phone trade in would be anywhere from $800 to $1,000. However AT&T still would not give me the credit the was offered to me. I’ve tried calling AT&T many times and AT&T will only say “The Back Office “ already made a decision saying they will not offer me the discount promised to me by their Rep at Best Buy. How can AT&T have a representative for AT&T give out the wrong information like that and make that many mistakes and abandon me in the process after the purchase while I had questions about my phone ?! She must have been on commission, trying to only make a sale and not caring for the customer. After 15 years with AT&T it probably time to fine a different phone company.
Response from Best Buy
January 25, 2026
Hello, Thank you for taking the time to share your experience with us. We can understand being told that you'd get such a high trade-in value for your old iPhone, only to find out that this wasn't the case, wouldn't be welcome news. We'd like to look into this further with you if you can send a private message on one of our social media platforms, Facebook (https://bby.me/dl9dhy), Twitter/X (https://bby.me/d876py), or Instagram (https://bby.me/3wspwy). Please also mention your "Google review #108952" in your message.
luis c
January 20, 2026
3 out of 5
Selection of things could be better, staff is ok

About Best Buy Culver City

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