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Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4163 reviews)
Glenn L
September 08, 2025
1 out of 5
Took lap top to store, it worked over weekend, they opened it and said I needed a new lap top. They gave it back to me and I went to a repair shop around the corner. They said 2 parts were missing and it would not work without those parts. Also said it looks like the charger could be bad. When I went back to Best Buy they lied about taking the parts out. Which they did because computer worked over the weekend and the repair shop said it would not work without those part's. Don't trust Best Buy Computer help they're liars, even after I gave them a chance to come clean they still lied.Very Bad people.
Response from Best Buy
September 09, 2025
Hello,
Thank you for the review. I can understand your frustration with your recent repair experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/zln5oh), Twitter/X (https://bby.me/ehv4zc), or Instagram (https://bby.me/xsenx8). I’d recommend sending a private message or DM. Please include Google Review 41140.
Erika M
September 07, 2025
1 out of 5
Customer service is horrendous there. Better to go to the one in Frisco. Even the managers at this location don't go outside the box to help customers in another form of a fashion. They need to close this location or do a major employee overhaul
Marco A
September 06, 2025
2 out of 5
I can’t just go in and take a look around without every employee coming up to me and asking if I need something. Let me look around first guys give me space and then I can ask questions! Also the PC department tries to sell you the latest GPU to push their margins and makes you feel like you NEED that product, no I do not let’s cool the high pressure sales tactics this isn’t Wall Street sir this is Best Buy
Response from Best Buy
September 07, 2025
Hello, Marco.
Shopping with us should definitely not be a pressured experience. If you still need some help, please reach out to us through one of the social media platforms below. Be sure to reference your Google Review number #40522.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason
Jennifer M
September 06, 2025
5 out of 5
Ken was incredibly helpful in finding the best camera for our needs. He really listened to what we were looking for, explained the options clearly, and shared his knowledge in a way that made everything easy to understand. He was patient, friendly, and never pushy, which made the whole experience stress-free. Ken went above and beyond to make sure we felt confident in our choice. I highly recommend Ken if you’re looking to buy a camera, you’ll be in great hands!