Best Buy Atwater Village

I need help deciding on a laptop for school. I've been looking all over Amazon and decided to look in-person. The associates were kind of standing together. One guy finally realized I was in need of help and when I requested the "Budget Laptops," he just pointed in the direction. I was really hoping for a little more one-on-one advice and helpful suggestions. I left empty-handed.

Their shelves were barely stocked...thesales staff was mostly indifferent. Looked like when Rite Aide started closing stores...just saying...

Best Buy in Atwater Village on Los Feliz Blvd in L.A. Atrocious customer service I tried to return a tv that arrived broken/damaged (screen was separated from tv at the top) to my house two days ago. The Best Buy website says unequivocally that I can return in store. Vince, the manager, wouldn’t let me return it BECAUSE it was broken- the irony!- and was completely hostile, rude, nasty, and aggressive. He acted like the fact that it arrived broken was my fault! He was surly and just plain rude. He didn’t even express any concern for me as a customer who had bought a tv that had arrived broken, shipped from his company! The most basic thing any manager would have said before anything else is, “I’m sorry the TV arrived broken” He said no such thing- from the first second he implied that I broke it, he refused to accept that it arrived broken, he refused to even acknowledge that this was an inconvenient situation for a customer. He was accusatory rather than nice for even the first second! When I asked basic questions about how I could return the TV otherwise since I am unable to ship it (I am just visiting a friend, don’t live here) and pointed out that the website said I could return the TV in the store, he was rude and abrupt and walked away. I had basic questions in order to resolve the issue that he refused to answer. When I asked his name he was hostile and nasty and walked away. Never for one second from the first moment he spoke to me was he remotely polite, helpful, or anything but unbelievably rude. I have never experienced such rude, nasty, hostile, inconsiderate and menacing customer service in any store in my life, anywhere. I will never buy anything from any Best Buy ever again because they treat their customers like garbage. I have NEVER reported an employee of any store before either, but Vince is absolutely atrocious at his job and has made it so I will never buy anything from his company again.

WOW! Really the customer service was amazing here, david especially! He tried his best to help resolve the situation and truly I felt appreciated. Very happy and will always shop here from now on!