Muy amables en el trato, encontré lo que ocupaba
Had an appointment today with the Geek Squad to get my laptop serviced and I had the honor of being assisted by Chris. He was a well of information, assistance and direction. Chris made sure that I was aware of the services that I was entitled to and left me feeling confident with how to move forward. Above and beyond customer service that was seen, felt and so appreciated!!
This is the worst Best Buy I have ever been to. Staff is extremely rude and they will sell you a broken tv yet when you bring it back to get refunded for it they will deny you and claim you broke it and will refuse to refund you. Said I couldn’t prove it was broken when I brought it back within 2 hours of purchasing it. $300 stolen from me at this location. DO NOT GO HERE!!
Response from Best Buy
August 14, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand getting home and finding that the TV you purchased was broken, wouldn't have been a welcome sight. Having the return be denied also certainly isn't ideal.
I'd like to have our corporate team review this with you further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/9w22hd), Twitter/X (https://bby.me/olddhz), or Instagram (https://bby.me/bqkvwm). Please include a mention of your "Google review #29193" in your message to us.
Sincerely,
^ Melissa