Best Buy El Cajon

It's an electronics store. Service was good not much more to say

I would like to take a moment to recognize a gentleman named LaMarvin at this location. He went way beyond outstanding in customer service. Definitely recommend giving that man a raise. He treated my husband, child and myself with the utmost care even though we were only buying one simply controller. This location is always good to us though. Plenty of parking, help, clean restrooms. The building itself though they keep way to warm so I'm sweating through my whole shopping experience.

I love shopping at Best Buy, especially our cell phones. We grab them all unlocked here to take gifts to Mexico.

Waited patiently in line several hours for the Pokemon Prismatic Evee pouch card release. I also (along with many others) have a real time stock checker showing the amounts that each store in San Diego has. This store specifically showed 5 units in stock. But when they opened the doors and let the line in I watched as only two of the 5 units were sold to the public before the employees claimed it was sold out. I immediately looked at the stock checker and noticed it dropped from 5 units down to 3. All the other Best Buys in the city sold out on time, but Fletcher Parkway still showed 3 remaining. I spoke to both managers about this and asked if their employees were allowed to purchase them. They told me they are not allowed at all and it’s against their policy. They also confirmed on their computers that there were 3 remaining in store, but were unable to find them when checking the warehouse. While I was still there, the stock slowly kept going down one by one, showing that somewhere in the store these were being checked out and purchased. The main manager in charge of inventory initially said that they could have been left on the truck or stolen, but when I showed him the stock going down one by one he said that he needed to check the cameras and believes he may have an idea of which employee is doing this. This is also not the first time something like this has happened with a Pokemon release. About a month ago there was a Pokemon 151 Bundle drop & when they opened the store all 20 available units on the stock checker were apparently “already sold”, letting down all the customers who waited for them. Then about an hour later an employee magically found the pallet and began selling them, saying they were simply misplaced. Something truly needs to be done by corporate because all the other Best Buys treat their customers fairly for these releases, yet fletcher parkway allows their employees to backdoor and secretly keep limited release items for themselves. I understand these are highly sought after items, but it should never lead to shady business practices by a company or its employees. Whoever keeps screwing over the customers for their own benefit needs to be fired.