Adrielena R
April 02, 2025
Good customer service and knowledge in their electrinics
Absolutely terrible and corrupt return policy. I bought a broken in box projector and when I returned it - as charged a restocking fee. But it was broken before I opened it ! No one could help and they just said “that’s how it is.” I’ve decided I can’t trust buying anything from Best Buy ever again.
Response from Best Buy
March 31, 2025
Hello, Andrew,
Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to make full use of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64991422 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
If you have an apple product to get repaired, do not, I repeat, do not go to the geek squad here. They’re completely disorganized and don’t know what they’re talking about. I made an appointment here to get a battery replaced through AppleCare and not only did they not have any parts available to replace it even though it said same day service they tried to charge me $99 even though AppleCare gives you a free replacement. I’m only giving them two stars because the guy was nice enough, but you might as well just go straight to the Apple Store.
Response from Best Buy
March 29, 2025
Hi, Paul,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64983661 as reference. We look forward to hearing from you.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Muy buena atención y con excelentes precios de sus productos