Best Buy San Francisco (13th And Harrison St.)

Good selection and some reasonable prices if you look around. I didn't find the store layout intuitive, but at least the aisles are neat and tidy.

Ongoing Issues with Defective Laptop & Unprofessional Customer Service On November 24, 2024, I purchased an ASUS TUF laptop at the San Francisco Best Buy location, along with a membership to ensure support in case any issues came up. Unfortunately, just a few days after purchase, the laptop began experiencing multiple problems. I ended up sending the laptop in for repairs twice - once on December 1st, 2024, and again on August 3rd, 2025. After the second service, my original charger was not returned. Upon checking the paperwork, I realized the agent failed to include the charger in the intake notes - even though I had clearly dropped it off along with the laptop, as I did the first time. When I raised this issue, I was treated with disrespect and condescension by the staff and store manager at the Harrison Street location. The manager (an older white man with white hair and a beard) walked away from the conversation when I said I didn’t want a used replacement charger - I simply wanted my original one back. Two other staff members (a heavyset black woman with permed hair and a tall, heavyset white man) also treated me rudely and dismissively. As I was leaving, the tall man sarcastically said I was their “favorite customer” while laughing with the others - an extremely unprofessional and humiliating experience. I later took my case to the Daly City Best Buy, where an agent named Joe listened respectfully and reviewed the evidence I had gathered. Thanks to him, my laptop is now in for a third repair - all within less than a year. For reference, I had requested a refund as early as December 2024, shortly after the first issues began, but was denied. I also filed a complaint on August 11, 2025, regarding the store manager’s behavior at the Harrison location. I sincerely hope that report was taken seriously. The way I was treated - dismissed, mocked, and denied proper service as a paying customer and member - was completely unacceptable. In summary: - I bought a laptop that was defective within days. - My refund request was denied, despite early issues. - My charger was not returned after a service appointment. - Staff refused to acknowledge their error or investigate (e.g., checking cameras or confronting the intake agent). - I was mocked and disrespected by multiple staff members, including the store manager. - I’m now on the third repair of this same laptop, and still without my original charger. I’m also attaching screenshots and documents that support my claims, clearly marked with dates and explanations. * Since I don’t have the exact individuals' names, I’m providing general descriptions based on appearance to avoid misidentifying or wrongly accusing anyone*

Clean big shop, found a good deal on laptop.

Buen surtido, buenos precios, atención cordial. Recomendado