We waited for 15 minutes near the telephone station. The employee was working with another customer. There was a person ahead of us. The employee spoke to the gentleman waiting in Spanish and walked to the geek squad area. Looked like he was addressing that customer’s issue. Five minutes later he came out and we approached him and he just responded… I’m not working there any longer someone else should help you.
No sorry… no let me get someone… kind of annoyed we approached him. Not a great business model where employees just walk off their post and don’t address or acknowledge waiting patrons and alert their manager or replacement
Awful service! Lost a $500 sale from me. Never again!
Response from Best Buy
August 24, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Let me explain how badly the cell phone people suck. Sent a 93 year old customer home with a phone that was not connected to a carrier, and when I called, they said bring the phone back, instead of just fixing what they were supposed to do.