Witness the fall of the last electronics stores! Couldn't happen fast enough. Haven't had a good experience in a Bestbuy in over 5 years no matter how many times I try to give them a chance. Ordered a security system on BF that was instock and ready to be installed. Unfortunately they did not have the kit and were unable to have it a week later on the scheduled install. Lies! You know your guys just dont want to work or you cut hours. Either way its my pleasure to take my business locally. Probably being short sold on the market which incorporates bad management and character at the store front. Customer service could care less. Couldn't even cancel the order until the parts that were in stock when I bought them were in stock? Help me understand that. Not impressed! And why would I or anyone else chose such a place to install an alarm? Can't even trust them to be ready on time a week later.
Response from Best Buy
December 09, 2025
Hi, Adam,
Thank you for taking the time to share your review with us. We hate to hear that your experiences have not been a proper representation of the high level of service that we aim to provide here at Best Buy. We'd like to discuss this matter further.
Please private message us on Facebook (https://bby.me/bu41qe), Twitter/X (https://bby.me/8avs0g), or Instagram (https://bby.me/dzre85). Please be sure to include "Google review 84382." Thanks!
ALittleTwit
December 03, 2025
Sabir spent so much time and effort with me. I walked in looking for help finding headphones, and he helped me look at every single one in the store.
I gently mentioned that I was interested in a computer, and he found me a great one at an amazing price.
Sabir, you are my goat. I am sorry for not writing this review sooner, I have been spending so much time playing video games on the new awesome computer you recommended me.
Dear Best Buy Human Resources, please give Sabir a great raise.
Sincerely, Ryan Nguy
AKA
Asian guy
AKA
Asian guy with Asian girlfriend
Josh helped me do a price adjustment from an item I bought yesterday at Santana row and it went down 50$ today. Thank you for the convenience.