Best Buy McKinney

I was in the store a couple days ago, and an elderly couple needed help with a question about a printer. These people were there when we got there, but they were ignored. There was a gentleman in a wheelchair was a I setting up a display (he was NOT the problem, I am also disabled) and they asked him if he could help. As a contractor, he didn’t have the information they needed. The outside contractor then went to get someone to help them. I waited several minutes (10-15) and noone came. My husband was wanting to purchase something, so I went to customer service and asked them to call someone, and so the waiting game began again. Finally after another ~10 minutes or so because my husband REALLY wanted that item. Enter Brad. Brad went to my husband first, so we let him know that the elderly couple was here first. He fobbed it off by saying “it’ll be fine”. The couple were clearly upset, so we asked what they needed (to see if we could answer their question). The question was out of our wheelhouse, so we AGAIN asked Brad to handle their issues first. Again what we asked him to do was ignored, and the couple even more than we were. We typically go to the Allen store, but we happened to be on this side of town. We will not be making that mistake again. As we left, we went over and let that couple that the store in Allen has employees who would help them with their questions. (For the record this poor couple STILL had not been helped! Brad scurried away after our purchase). It was getting run down before this happened, but this will be the last time I go to THIS location. his just added icing to the cash! It zero stars was an option they would get that.

alisa did a great job helping me get what i needed

Although they didn't have exactly what I was looking for, I was able to get a substitute that'll work! Yay!

Hard to get some one to help you. Everybody is either on their phone or talking with coworkers