Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2420 reviews)
Loumonth “
June 13, 2025
1 out of 5
The service was unacceptably slow. I waited for close to 20 minutes for a locked Apple item, during which time associates made no effort to assist. This resulted in a horrible customer experience.
Josh F
June 12, 2025
5 out of 5
Staff was great and friendly
Mike H
June 12, 2025
1 out of 5
One of the worst experiences ever at this particular store. From the front security person to the team in the back. Everybody is in a huddle of 4-5 people on their phones and can't even notice any customers to assist them. I waited and waited. Then I asked for assistance, and they pointed me to the wrong section and got right back on their personal devices.
Timothy D
June 09, 2025
1 out of 5
They don’t have people at the checkout counter, so they want you to check out at customer service. Well customer service takes forever because people are doing other stuff. Why is there not a regular checkout line???