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Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2475 reviews)
Saundra D
September 08, 2025
5 out of 5
I had a major issue with my warranty, it was modified by technical support. I was getting the runaround from the 800 technical support team, they were telling me to go to Best Buy, I went twice to revert th changes.
The second, I had the fortune and pleasure to work with a great Supervisor, Parker G. and Samantha. I originally worked Samantha, explained my issue, she explained that the issue belonged to the 800 support team, she saw that I was exhausted, Samantha escalated to Parker. Parker worked directly with the 800 support team, he resolved the issue.
Best Buy excels with being the best, because they hire the best talent; it proven, when I get to write about amazing professionals like Parker and Samantha, who shows empathy and then goes over and beyond to assist and execute. I great appreciate their customer care and support.
sravan k
September 07, 2025
4 out of 5
Hard to find assistance
Clayton R
September 04, 2025
1 out of 5
Went to get a stereo for my truck. My instrument cluster wouldn't work without it. But to my surprise, Best Buy no longer carries car radios, at least not in McKinney store. They said Allen had them. Well, guess I should go to Allen, since that's where they trying to get me to go. McKinney is a washout now.
Response from Best Buy
September 05, 2025
Hello Clayton,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/oj9tqu), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 39651.
Thanks,
^ Vanessa
Andrane T
September 02, 2025
5 out of 5
Excellent customer service