Best Buy McKinney

Found everything I was looking for. Dispite having to beg for someone to check me out.

I bought an “excellent condition” MSI computer online and picked it up on September 14th. The box said “fair,” and there was no charger inside — which for this model costs around $200 to replace. Supervisor Michael helped as much as he could (he truly went above and beyond), and after several hours, they returned and resold the computer to me for less since it was actually “fair.” After waiting five hours, I finally got home, turned it on… and got a BIOS screen. No hard drive. I had to go back the same day, where Geek Squad confirmed it had no hard drive installed at all. They fixed it, installed Windows, and I left the store nearly nine hours later — all on the same day. Within a few weeks, the computer started crashing again. On October 12th, I brought it back, and again, Michael and Mallori treated me with kindness and professionalism. I paid $280 for Geek Squad testing, which found corruption and graphics issues that needed manufacturer repair. When I came back the next day (October 13th) to discuss a replacement, manager Casey refused to even speak to me. He wouldn’t look at the replacement option, wouldn’t review the discount his own team had discussed, and left both me and his employees hanging. I finally asked for a refund, which was processed — but I was still out the cost of the Geek Squad fee and the extra charger. After leaving Best Buy, I went straight to Nebraska Furniture Mart, told them what happened, and they were so shocked by my experience that they discounted the same brand-new MSI computer to match what I’d paid at Best Buy — and included a 2-year warranty. I was treated with respect, got a better product, and walked out happy in under 30 minutes. I’ll never shop at this Best Buy again. The issue isn’t with the great employees like Michael, Mallori, or Mohomed — it’s with management. Casey’s lack of care and professionalism cost them a loyal customer and should be addressed immediately.

One notable aspect of the Best Buy franchise is its consistent establishment across locations. While some stores may be larger than others, the overall structure remains the same. Best Buy offers an exceptional warranty, and by opting for the protection plan, customers can be assured of guaranteed repairs and replacements. Additionally, Best Buy boasts an extensive selection of high-quality name-brand televisions and a substantial gaming range. In my opinion, the Best Buy store in Allen, Texas, deserves a perfect score of 10 stars.

Best place for electronics with best quality