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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2574 reviews)
Micah D
April 01, 2026
5 out of 5
Love it!
Kimberly c
March 30, 2026
3 out of 5
Kinda sad and dark store. No one to help without going to service desk. They referred to looking at items online and purchasing.
Response from Best Buy
March 30, 2026
Hi Kimberly,
Thanks for sharing this review. We're concerned to hear you feel this way, and that you didn't receive the help you needed. If you'd like to share additional feedback with us or need any assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/Odua65), Twitter/X (https://bby.me/nekvyG), or Instagram (https://bby.me/G8MPgy). Please include the Google Review reference number #136713 when reaching out.
Rick K
March 27, 2026
5 out of 5
Nice store, very helpful people.
Oscar Y
March 27, 2026
1 out of 5
I had a disappointing experience at this Best Buy location.
I went in to purchase a health monitor Ring, which was locked, so I asked a customer service associate for assistance. I approached him (black guy, tall, wearing meta glasses) politely, but he initially responded “no” and laughed, which I assumed was a joke.
When he eventually helped me and walked me through the payment screen (since I had forgotten my Best Buy credit card), he became impatient and raised his voice when I got confused about which options to select. His tone felt aggressive and unprofessional more like being yelled at than assisted.
I came in ready to make a purchase and simply needed help. Customer service should be respectful and patient, especially when assisting customers with purchases.
I hope management addresses this, as it made the experience uncomfortable and disappointing.
Response from Best Buy
March 27, 2026
Good morning,
We appreciate you sharing your experience with us. While it does sound like the employee had been attempting to joke a bit, it is understandable that having him behave this way when you reached the payment portion of your visit, isn't welcoming. We'd like to look into it further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/ZCcKQr), Twitter/X (https://bby.me/I48eAw), or Instagram (https://bby.me/vdbtnr), and include a reference to your "Google review #135289".