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Frequently Asked Questions About Best Buy McKinney
How do I check product availability at the McKinney Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McKinney Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McKinney stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McKinney Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2486 reviews)
shay
September 29, 2025
1 out of 5
to the girl with blue hair and a septum ring, it is so extremely inappropriate to say that someone's boyfriend looks like a model especially in FRONT of their girlfriend. stop complimenting people on the job especially a man WITH a woman! you not only made my boyfriend uncomfortable but you made me uncomfortable aswell.
Response from Best Buy
September 30, 2025
Hello,
Having an uncomfortable shopping experience is concerning. Allow us to hear more details about your interaction. Mention review #49908 when reaching out on Facebook, Instagram or Twitter/X.
Gary W
September 27, 2025
1 out of 5
Absolutely the worst Best Buy anywhere. Rude is an understatement.
Andrew M
September 23, 2025
5 out of 5
Went in to look at a new laptop. Tanner took the time to work with me and explain to me all the things of computers as I am computer illiterate. He explained all the things to me and what would work best for my situation by making suggestions and used very understandable terms (literally had to break out the crayons for me). On top of that, also helped me match my needs to a product discount making the sticker shock not as bad. Due to him alone, I made a 3,000 dollar purchase of 3 computers, a new printer, and other accessories. Thank you for your assistance, if I need another product, I will come back to work with you on that purchase.
Kate H
September 21, 2025
1 out of 5
We went to get a new pc and there was no one there to help us so I went to the front to ask for help. He said he would send someone to help. We waited for 20 min and no one came to help us so we left. I saw other people in other departments waiting too who could not find any help!!