Wendy S
September 30, 2026
It's bad enough that the T-Mobile store sends its customers to the Geek Squad at Best Buy while wearing shirts that say "team of experts," but the staff member on the phone at Best Buy would only tell me that the consultation was free and insisted that he could not provide a RANGE for possible costs if the Geek Squad identified the issue. "It could be $0 to $100 or $100 to $1,000." Whaaaat?? I'm glad I called first and didn't (and won't) bother driving over.
I wanted to say that I witnessed I believe his name was Connor at Geek Squad handle himself with professionalism while a customer was very upset and out of line and he used very effective de-escalation techniques. He is a high potential team member that you have.
Haynes L
September 22, 2026
Ai robot answered the phone when I called