William R
February 28, 2026
Went to go to grab a new key board because mine stopped working, got there at 8:20 cuz google shows it closes at 9. Doors are still opening but yet the guy at the front says that they close at 8?? Then why are the doors open and why do your hours say 9, says it's a corporate thing 🙄
Response from Best Buy
March 01, 2026
Good Morning, William,
We fully understand how you are feeling after an issue occurred regarding the store hours when you arrived to shop. We would love to look into this situation further. Please start by sending our team a private message on social media, which includes your Google review case ID: #124292.
- Facebook (https://bby.me/u8xmh4)
- Twitter/X (https://bby.me/8qhbqj)
- Instagram (https://bby.me/amqzn7)
Says open till 9pm.. and yet I drove all the way from council bluffs for it to be closed at 8pm.
Response from Best Buy
March 01, 2026
Good Afternoon, Skyler,
We absolutely understand how you are feeling after having the store close before the listed hours. We would be happy to look into this situation further. Please feel free to send us a private message on social media, so our team can review this further. Don't forget to include your Google review case ID in your message: #124293.
- Facebook (https://bby.me/lr3et8)
- Twitter/X (https://bby.me/dg1ozd)
- Instagram (https://bby.me/1kp2mx)
Samantha M
February 28, 2026
Store hours online says 9am on Saturday the door says 9am Saturdays. Waited outside for 20mins for someone to finally come to the door and say hours got changed today that they dont open til
10am
76th dodge location
Other customers were trying to call and knock on the door the whole time.
Response from Best Buy
February 28, 2026
Hello, Samantha,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #123984" when contacting us on social media.
Geek squad were not helpful and we're terrible customer service
Response from Best Buy
February 28, 2026
Hello, Matt,
Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #122906" when contacting us on social media.