Steven H
September 09, 2025
Nobody really knows what's going on from electronics or anything, because I took my father-in-law's TV down there to be recycled. It was a 50 inch screen. TV, the guy in electronics told me, if I bring it in, take it back to the geek. Squad, and it should be free. The moment I came in the young lady at the door told me that it is not free to drop off any TV. For recycle endless, it's a Panasonic, so I really don't know what to believe, or who to believe, well, be sure to get everybody's name that you talk to.
So maybe they have to follow through with what one person says versus the next person.
The guy at the door was rude and unprofessional. Made sassy comments when I was asking clarifying questions. And did not call the customer service representative to the desk when I asked him too
Response from Best Buy
September 09, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/oti0af), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 41325.
Thanks,
^ Vanessa
Lovely Customer Service here!
Sherry P
September 07, 2025
Helpful and friendly geek squad service