Best Buy Westminster

One of the best Best Buy’s there is because the staff is so kind and they really do have the Best Buy even compared to online stores.

Everyone was very helpful. Loved my experience!

I used to go here all the time when I lived nearby (I still work near-ish), and this store used to be pretty decent. Went in recently, purchased an item in an anti-theft case, only to find out when I got home that the actual item wasn't in the box, and it had apparently been re-shrink wrapped. Called support, but Best Buy support is useless, and couldn't get in touch with the store directly. Brought it back the next day, sales associate was nice enough but the MOD acted like I was trying to pull a fast one on him. I tried to explain the situation (as well as my concern that this was likely stolen PRIOR to being placed in the box), but the guy didn't listen, didn't care, didn't even offer a hollow apology. Honestly, guy barely even stopped a non-work conversation with someone on his headset... After wasting some time looking at the container and trying to stare me down on it, he offerred an exchange only (which was what I asked for), only to find he didn't have anything to exchange it with. He reluctantly agreed to refund the price, and I went across the street to buy the same thing (which, surprisingly, they both HAD and the item was actually in the box!). Sales associate was very nice, and offerred to find another store that had it for me, but I'm kinda done with this place. Go somewhere else. Anywhere else.

Not great and not terrible, which is probably a death sentence in retail. When I have to ride the line between whether I'd rather wait from something to ship or suffer through a pickup experience, that starts to speak volumes about what to expect.