Help me make this make sense!
I purchased a GE® ENERGY STAR 4.8 cu. ft. Capacity Smart Front Load ® Washer with UltraFresh Vent System with OdorBlock™ and Sanitize w/Oxi in May 2022. Now in December 2025 the machine stopped working. It has a 10-year warranty so I called GE for service. I was told I would have to pay a trip charge of $115. When the tech arrived, I was told that the 10-year warranty only applied to the motor. The motherboard had malfunctioned on my machine, not the motor. Now that would cost $360. The motherboard I purchased has a 5-year warranty and 30-day service warranty.
Here is what makes no sense to me: If the motherboard has a 5-year warranty now that I have paid to replaced it, why did the original motherboard only last 3 years, not 5 years?
Make this make sense
Response from Best Buy
December 31, 2025
Hi, Mary,
We are saddened to learn of what you experienced when attempting to use the warranties from the manufacturer. Best Buy offers Geek Squad Protection (GSP) plans that cover parts and labor. Though this information can be found https://bby.me/y2qtc9, we know that we can not change your experience with GE repair, but can document your experience with the product on a corporate level. To do so, send a private message to Facebook (https://bby.me/f6crkj), Twitter/X (https://bby.me/3ii0ce), or Instagram (https://bby.me/4nq297). In your message, please reference "Google Review 98178".
Friendly and knowledgeable employees ... David (helped with my phone) and a Geek Squad female employee (sorry, can't remember her name) ...
Jackie terrible customer service.
Just her.
Response from Best Buy
December 24, 2025
Hi, Trey,
Thank you for the review. We would like to follow up with you to learn more about what may have occurred.
Please private message us on Facebook (https://bby.me/cugw77), Twitter/X (https://bby.me/6crkgh), or Instagram (https://bby.me/z71t39). Please mention "Google review 94127."