Best Buy Iowa City

I purchased a 4-year Geek Squad Protection plan for a Bambu 3D printer that completely stopped printing despite troubleshooting, less than 30 days after purchase. I returned the defective printer to Best Buy and was issued a refund for the printer only. At no point during the return process was I informed that returning a defective product would void or forfeit the protection plan I had purchased. I was also not told that the product was still under Bambu Labs manufacture warranty. When I returned to the store for clarification, I was told that I had paid for a “one-time” protection plan and that if I had a paid Best Buy membership, I would have been allowed to keep my protection plan. When I asked why they didn’t stand behind the product manufacturer warranty he told me that those kind of warranties are very limited and not even 30 days. I was also told that although I could have contacted the manufacturer directly, I likely would have had to wait 4–6 weeks for a replacement and that I should be “fortunate” Best Buy was able to resolve it faster, possibly even for less than what Bambu Labs would’ve charged me for a replacement. The employee further stated that products have very limited warranties and that the manufacturer Bambu Labs may not have honored a replacement after 10 days, which added confusion rather than clarity because I’ve not heard of such a short manufacturer statement like this. After reviewing Bambu Lab’s published warranty, I learned these statements were inaccurate. The manufacturer clearly states that within 30 days of receiving the product, customers are eligible for a free replacement in cases of critical failure or manufacturing defects. Had I been provided this information at the Geek Squad desk, I would have been able to make an informed decision. Instead, by following Best Buy’s process without being advised of the implications or alternatives, I lost $64 for a protection plan that was never used. This employees statement directly contradicts Bambu Labs stated commitment on its website that “we want to ensure we provide great service to our customers.” I am not disputing Best Buy policy; I am concerned about the lack of transparency and guidance. It is reasonable to expect that a protection plan purchased for a product that fails almost immediately would either transfer or be refunded, or at minimum that customers would be clearly informed of all available options before a decision is made. This experience left me feeling misled and dismissed. I expected better communication, transparency, and customer advocacy from both Best Buy and Geek Squad. Given today’s highly competitive market, I am unclear why Best Buy would believe this experience reflects good business or customer service practices.

Horrible customer service. Went to get a new radio for my car and waited around for like 15 minutes then had someone “call” someone to get it down from the shelf. Waited another 15 minutes for no one to come over. Finally just grabbed the ladder and got it myself. I should not have to do their job for them. Noticed immediately that 2 employees were speed walking to me when they noticed that I was getting it myself but once I was off the ladder they stopped. The cashier was rude as heck and just making conversation asking if he had a rough day he just glares at me. Definitely not shopping this store ever again.

I needed help and an employee told me they were off at five and walked away. I then proceeded to get budged in front of while I was looking for a computer by an employee who was helping another customer no excuse me no I’m sorry. No wait for us to be done just completely went right in front of where we were looking terrible service.

It's at the back of the mall. Everything is locked up. Kinda crazy