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Frequently Asked Questions About Best Buy Iowa City
How do I check product availability at the Iowa City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Iowa City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Iowa City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Iowa City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1815 reviews)
K. M
August 24, 2025
1 out of 5
Went in to return a wifi extender that was recommended to me by one of the staff at Best Buy. It did not work so I went to return it and was told that it was outside the 15 day return and that I could only get in store credit, but then the guy helping me kept radioing his manager which I could see sitting behind the counters. Finally the guy helping me went over to the manager and when he came back told me I could only get in store credit if I bought the best buy membership for $55. Whst is going on here? They want me to spend another $55 on top of the $65 i already spent for the extender so that I could get in store credit. What a joke. I will never go back to Best Buy again. I will stick with ordering from Amazon.
Prateek A
August 21, 2025
5 out of 5
Good place to buy electronics. I got my HP laptop from there. They have good deals all year around. You have to look for it.
Matthew O
August 20, 2025
1 out of 5
Worst AI phone support, won’t take phone call, will not let you talk to anyone at the store. Can’t schedule an appointment even though they called and left me a voice message telling me to call them back. Can’t schedule online because I don’t have their approval code.
Response from Best Buy
August 21, 2025
Hello,
Thank you for the review. I can understand how frustrating it can be not to be able to make an appointment. I understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/l9jtbz), Twitter/X (https://bby.me/py19s8), or Instagram (https://bby.me/lkydwp). I’d recommend sending a private message or DM. Please include Google Review 32448.
Regards,
^ Kristy
Christian J
August 13, 2025
5 out of 5
This Best Buy always have what I need and I never have any issues with funding what I need or any issues with them checking other stores to see if they have what i want in stock. Not only do they ask if you need help at the entrance. They also ask you again when you are on the floor looking around to make sure you are doing ok.