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Services Offered
Geek Squad Services
Apple Shop
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Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Iowa City
How do I check product availability at the Iowa City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Iowa City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Iowa City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Iowa City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1868 reviews)
Fabio M
March 17, 2026
2 out of 5
Today I went to the store, ask questions to one of the geek squad employee, once I was done with him I started walking around the store with my son. Next thing you know I was harassed by employees chasing me around the store. this kind of behavior need to stop, never felt this harassed and insulted inside this best buy store. Employees has such a disrespectful attitude towards my son when he asked for help about the Switch 2.
By harassing people, you will be losing customers quickly, first time visiting this area. Disappointed that you treat customers in such a disgusting manner.
Reagan M
March 13, 2026
1 out of 5
Terrible retail experience I went to Best Buy today trying to buy a new keyboard and a Headset and possibly a graphics card when I walked in I was Approached by an employee, who asked if I needed help finding anything I told him I was looking for the keyboards And had a couple questions he pointed To where the keyboards were and then walked past me to go help people that walked in after me I was not able to get my questions answered by any other employees as I was told that wasn’t their department and they didn’t know Terrible experience Would’ve rather wait a week for online shipping then have to deal with Employees who just wanna sit on their phone.
Response from Best Buy
March 14, 2026
We understand the frustration when you were unable to get assistance with your questions on keyboards when visiting one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/sbxFkG), Twitter/X (https://bby.me/WAEN4d), or Instagram (https://bby.me/X0bXsE), and mention your Google review, 129052.
Michael I
March 08, 2026
1 out of 5
Best Buy has to be one of the worst retail experiences and there is out there and this one at Coralville takes the cake. The last three trips I’ve made to a Best Buy to buy something that was advertised on their website or even on display in their store has never in stock. This trend continued today when I tried to buy a MacBook Air 13 inch with the 512 gig memory. It was listed as on sale 899. They had two different models on display on the website, which is why I drove there. Lo and behold none in stock. . It was listed as on sale 899. They had two different models on display on the website, which is why I drove there. Lo and behold none in stock so I tried to buy the open box 15 inch model asked for the AppleCare coverage. They spent 30 minutes and couldn’t get that rang up so I was like fine. Order me one of the 13 inch with a 512 so after being in the store 45 minutes they’re like oh we can’t order those anymore so why in the heck is it on display? Why is it on your website? Why is it available at other locations to order and why didn’t the retail associate just tell me that in the first place because the very first thing she said after she said they were in stock is that she could order them?
Response from Best Buy
March 08, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that the items you wanted to purchase was not in stock. We understand why that would be frustrated, especially after the time you spent at the store. We know that must have been a great inconvenience for you. We would like to document your feedback and help in any way we can.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 127147 in your message to us.
X: https://bby.me/22qrz3
Facebook: https://bby.me/xmcfnt
Instagram: https://bby.me/xpmu60
Ndndj D
March 07, 2026
5 out of 5
Becker was very helpful today and provided great service. Keep smiling!