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Frequently Asked Questions About Best Buy Aurora
How do I check product availability at the Aurora Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Aurora stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Aurora Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5242 reviews)
Siuzanna I
April 24, 2025
1 out of 5
The worst customer service! I walked in the store a person asked what I am looking for, another showed me a product and everyone just disappeared to do their own business. I stayed alone for 20 min and left the store not being helped. So shame to this customer service. No words at all.
John A
April 21, 2025
1 out of 5
This company goes to very great lengths to keep you from speaking to a person over the phone at your local brick and mortar location. I don’t want to play 20 questions with your automated call computer. I don’t want to talk to AI. I want to ask my questions to an actual person who is able to find the answer. As a customer, I am less likely to continue shopping at your store If calling ahead to ask questions about a service or product is this difficult and leaves me feeling aggravated.
Response from Best Buy
April 22, 2025
Hello, John,
It is understandable not being able to contact a store is upsetting. Best Buy has decided to use a call center for many reasons. Allow us to assist you on social media private links.
When you reach out mention "Google Review 65065050", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
sneider b
April 19, 2025
5 out of 5
Excelente servicio
Duane W
April 18, 2025
1 out of 5
Hey everyone. BEWARE! Please note that when you pay for a service plan for your appliances, Geek Squad is going to charge you an additional $99 every time you have an issue!!!
Response from Best Buy
April 18, 2025
Hello, Duane,
Thank you for your review and for sharing your feedback about your recent service experience. We strive for transparency in all our customer interactions, and I apologize if that wasn't your experience. The complete details regarding fees, terms, and conditions for our protection plans are readily available at https://www.bestbuy.com/site/geek-squad/geek-squad-protection/pcmcat159800050001.c?id=pcmcat159800050001.
So that we can formally document your feedback, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 65055111.
Kind regards,
^Pre