Stephen A
November 06, 2025
Knowledgeable help is hit and miss... this store chain has FALLEN from its former self... and we really did NOT appreciate a Sony representative pretending to be an unbiased Best Buy employee... ended up buying online from Best Buy. 😐🤷
Response from Best Buy
November 07, 2025
Hello Stephen,
Thank you for reviewing our Fort Collins location. We would love to document this, so we can find better ways to serve our customers. When you have a moment, can you click on one of the Social Media platform listed below and reference Google Review #65824 in a private message to start?
Facebook (https://bby.me/z7hu1y)
Twitter/X (https://bby.me/083rpa)
Instagram (https://bby.me/si4hmg)
Two things
1. Don’t waste to time coming in to look for something you found online, they don’t stock even a fraction of what’s on their website, just order online
2. Had to speak to 5 different people to have not one simple question answered. One lady I spoke to told me it would be a long wait to speak with someone else because everyone was preoccupied. Immediately after I found a worker doing absolutely nothing, having been walking in literal circles. There were at least 20 employees on the floor, half of which were either standing or walking around, seemingly as to avoid work.
The next blockbuster. I’m surprised a corporation as big as bestbuy would employ so many people to stand and look pretty
Response from Best Buy
November 04, 2025
Hello,
Thank you for feedback regarding your experience. To further discuss this matter. Please feel free to connect with us on social media link below. Mention review #64489 when doing so.
Facebook (https://bby.me/58jepj)
Twitter/X (https://bby.me/91lhps)
Instagram (https://bby.me/ofcelf)
Brambo P
November 01, 2025
I ordered a product online for next day delivery. Well my phone rang for an emergency call for the next day and I drove to the store to pick up my item instead. They refused to give me my item I paid for even showing proof of purchase while the item was still at the store. To many excuses on why they can't. Now I'm forced to leave a $500 item at my front door for anyone to see.
I didn't need to purchase from Best buy.. I figured I support the last brick and mortar electronic store left. I'll never be purchasing from them again. Amazon has better customer support.
Toilets O
November 01, 2025
Customer Service was amazing