Best Buy Fort Collins

The employees here are always great. I probably won't shop here again because I found out yesterday, there is no way to just call the store. You cannot just call your local store and contact a human being to ask a simple question. I had a simple issue and had to drive across town to ask about it since I couldn't simply call. If you call, you're harassed by an automated system that recites useless "solutions," and if those don't solve your problem it'll eventually spit you out into a random call center. The call center employee who eventually answered my call told me I'd just have to go into my local store to ask my question. It was extremely irritating and inconvenient. My issue was no big deal, but if this were a situation that mattered, it would be awful. What if somebody leaves their EpiPen at a store and CAN'T CALL ABOUT IT, or something of the like. I also don't like being mercilessly harassed by Best Buy to get a credit card with them. After the phone crap, I think my Best Buy days are over.

Customer service is abysmal. We went in to buy a new Macbook, waited by the computers for 15 minutes and no one came to help us so we asked 4 different people for help and they all said they were busy - 2 did help other customers but 2 just stood around after we asked. We left after 25 minutes and will buy our electronics elsewhere from now on. Date - June 3 2025, Time 1:30pm.

Not only were there about 25 employees standing around but not 1 offered to help us. We clearly needed help finding something but everyone just stood around talking with other employees. They didn't even carry any cases for the phone we needed so it was a huge waste of time. Not impressed.

Trying to charge extra fees that are best buy fees only, lying about services and overpriced items. Would not recommend ever.