Vicente M
November 24, 2025
Excellent my shopping experience at Best Bay ,not delays with my orders Collection .
From the lack of inventory to the slowest in-store pickup, prepare to be disappointed
I was just at this Best Buy tonight ready to slap down 1000+ dollars to purchase an 85 inch QLED Samsung TV. I looked for the model I had seen advertised to be on a little sale pre black Friday and couldn't find it. So i was comparing other QLED TV's that i had seen displayed to replace my current 75 Inch TV. Out of Nowhere a Best Buy Employee asked if I had questions which i was surprised they had not asked earlier as everyone knows best buy employee's generally are on the ball asking people if they need assistance. I asked him where I could find a QLED Samsung and he points directly at the NEO QLED/OLED Samsung array display with the most expensive TV's they sell. (Which are all mini LED, and OLED, not the regular QLED - Quantom Dot 2180p - Samsung has marketed for years as they're different than the higher qualities are thus, more affordable)
OLED's and Mini LED's are the most expensive because they're the highest quality which is WHY they have those displayed.
I looked at the mustached man and said.... Those are mini LED's and he said "QLED is same across and these are all QLED TV's across the board in a very pretentious tone" as if I was making an outrageous claim. I said "Well, these are OLED mini, and Neo LED"
Instead of saying "Oooooh, regular QLED" He got even more pretentious and said "Those are all the same, they're all QLED" as if we were having a TV knowledge off and not him trying to actually help me find the TV I wanted. I immediately told him I had no more questions and left Promptly because he clearly had an attitude. I guess if I make a purchase ill have to go out of town to perhaps Greeley or Loveland come in the morning when its not his shift. I went there with a lot of knowledge after researching (As a 35 year old NERD who grew up in the 90's) and he basically tried to treat me like someone who didn't know what they were talking about when I was trying to make a good purchase that night. It was the most terrible and bizarre interaction I've ever had with a best buy employee.
I've purchased over 3000$ worth of merchandise from this best buy in the last few years and never had this issue. Wouldn't recommend.
Joshua O
November 19, 2025
Great service. Would shop again