Best Buy Evansville

What a frigging nightmare experience. I went to buy my wife an HP laptop they advertised on sale. The guy was quick to come over and help me find what I was looking for, as i had it pulled up on my phone. It was nice they had it on display to actually look at. Really big screen, and plenty of keyboard space. I really like this HP. We have 2 HP home PC's, and have always had great luck with the dependability of HP. Anyway, I grabbed the laptop and was headed to the front. Guy stopped me, no idea his name, as there was a total of 3 guys working on this sale. It has been at least a month since this purchase was made, so I will put this in as best as I can remember. Best Buy also sent me a survey to fill out about my HP laptop purchase, so I filled it out and sent it in. Odd, they asked of a survey, and I sent them my disappointed, frustrating experience, and I never heard a peep out of the Best Buy survey department. So, since they do not want to reply about the issue, I will make it public. The first time the laptop was rung up, it was all going fine. The guy finally noticed i had $90 in Best Buy points I could use. He tried to add them to the sale, but could not, so they canceled that sale. I don't exactly remember the issue on the second ring up, as it has been too long. But, by this time, I am getting a bit frustrated. The third time around, he finally got the points on, and said I could use my Best Buy credit card and get 0% interest for 12 months since it was over $300. Sure, sounds great! I asked him if we use the $90 in reward points, will it still qualify, because we would be financing less than $300. He said yes, so cool, let's do it. Once he got it rung up, I am looking at the credit card terminal, and it does not say anything about the 12 months interest free financing. Obviously, since it fell under the $300 mark, it no longer qualified. So now, I am really starting to lose my patience. I told him I would have just put it on my other credit card I have, as i am still on my 18 months no interest. So once again we are refunding the sale and I am so pissed off, but I did keep my cool, I was ready to walk out with no laptop. However, my wife is still studying to be a nurse, so I thought that was more important. So we ring it up one final time, and now my $90 in points won't be refunded for about 2 weeks! Seriously?? So I must have been there for an hour, and my back was killing me, as I have spinal issues, and standing is something I can not do much of. So, the final ring up went on my zero interest credit card, and I was not able to use my $90 Best Buy points on the purchase. Those points was the reason I went to Best Buy to start with. I would not be putting this negative review up if the Best Buy Corporate would have replied to my survey. That just proves to me that they want to make you feel as if they care by sending the survey, and my guess is, they never read them. So I will never fill out another survey, and just come and make a public post here. Also, if you have Reward Points, just remember if you use them, and then get a refund, your points will be gone for about 2 weeks!

I like the selection at Best buy but it seems like their employees need more to do. I get trying to be helpful but getting asked constantly if I need assistance gets old.

Years and years here, great store

Always have what I'm after. Staff always eager to help.