Frequently Asked Questions About Best Buy Castleton
How do I check product availability at the Castleton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Castleton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Castleton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Castleton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3388 reviews)
Perry A
February 14, 2026
5 out of 5
Just went in for an HDMI Cable, but ended up looking at big screen TV'S for a future purchase. Super helpful sales people & they were not pushy. Good information given for consideration.
J
February 14, 2026
1 out of 5
Good luck calling this store - their "AI assistant" is awful... just let me speak to a live person.
And I'm not on social media - their response is as helpless as their AI assistant, which is as helpless as the guy I talked to in the store when I tried walking in. Seriously... no wonder Best Buy is nothing more than the Amazon Showroom anymore. A retail giant is now a retail joke.
Response from Best Buy
February 14, 2026
Hello, J,
Thank you for your review. It can be frustrating when you aren't able to get the help you need over the phone. All store phone numbers route to our Customer Care line. If you are in need of assistance or want to formally document your experience, please send a message on social media and include Google Review 117120.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
A G
February 10, 2026
4 out of 5
i had my remote start installed, good price, tech is not too experienced
Birddog1548
February 05, 2026
4 out of 5
Good location. Staff are always friendly and helpful. Good deals.