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Frequently Asked Questions About Best Buy Greenwood

How do I check product availability at the Greenwood Best Buy?
How do I check my order status?
My local Greenwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Greenwood stores’ holiday hours?

Recent Reviews

4.0
(3685 reviews)
Greg E
July 26, 2025
1 out of 5
Don't buy tvs from best buys they have 15 day replacement warranty. Ours lasted 1 month, now have to deal with the manufacturer.that sucks!
rhonda d
July 16, 2025
4 out of 5
They have good deals and you can sign up to make payments interest free.
Courtney N
July 12, 2025
1 out of 5
Absolutely will not spend my money here again . I bought a Samsung washer and dryer set added a 3 year GEEK SQUAD warranty just in case due to all the negative reviews about Samsung. Dryer went out July 2nd called had appointment set for July 5th . Confirmed appointment through text that was sent from best buy . They hired a 3rd party company that does NOT HAVE ANY KIND OF INFORMATION ON THE INTERNET you get a what not app phone number instead so it's considered spam my phone does not take spam calls so apparently the tech was trying to reach me and then canceled my appointment due to me not answering after I had already confirmed I NEEDED THE SERVICE. So after back and forth got a new appointment for that monday July 7th guy shows up asking me for tools and supplies. Then proceeds to dump lint all over my front yard . Says I need more parts ordered. Received text after I reached out about the parts delivery saying they would schedule an appointment with me over the weekend because they would not come Saturday July 12th when the parts arrived. Didn't receive a call Friday or Saturday called and called and called sent text messages NO ANSWER!!! I call geek squad and all they can tell me is they cancelled my appointments and that they would have to send someone new . But it won't be until Wednesday. This is UNACCEPTABLE. As customers we do not spend thousands of dollars on your products and warranties to NOT be given good service. This issue should have been expedited due to the negligence of geek squad hiring a THIRD PARTY COMPANY to do the job I PAID warranties for to cover now I have to wait for a new appointment for them to come and do the SAME THING AGAIN and tell me the same parts I already know I need and wait for a week for them to be ordered and then pray to the good Lord above they actually call me and come back to fix the dryer . There is zero reason I should be out of a appliance this long . Highly recommend choosing a different company to buy your products AND warranties from .
Response from Best Buy
July 15, 2025
Hello, Thanks for taking the time to share your experience with us. From what you shared, this does not sound like the level of service that we want our customers to have with a repair. I understand going through so much to get your dryer fixed isn't a welcome experience, and I'd like to have our corporate team review this to see what options we have to assist. Please send a private message on one of our social media platforms, Facebook (https://bby.me/nk5ytd), Twitter/X (https://bby.me/9266yn), or Instagram (https://bby.me/drk9o0), with your full name, phone number, email address, and mention your "Google review #14946" in your message to us. Sincerely, ^ Melissa
David F
July 05, 2025
1 out of 5
Whatever you do, never, and mean never allow Best Buy to install a radio in your car. I made that mistake a and it was almost a fatal mistake. The installer spliced into a power lead for the cruise control and when I went to engage the cruise on the interstate, my car sped up out of control. I could have been killed. When I tried to call the store to discuss this with a manager, they won't let you let talk to one. You talk to some phone receptionist who tries to patronize you and explain how corporations work. I guess I am going to have to pay out of pocket to get this problem fixed and then file a lawsuit to force Best Buy to take responsibility for their incompetence. I bet once I file hire an attorney, they will find a manager to talk!

About Best Buy Greenwood

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