Best Buy Beaumont

First, there was only **one cashier** working the registers, despite the fact that there were multiple employees standing around doing absolutely nothing. The line was ridiculously long, and it took forever to check out. Meanwhile, I noticed several employees just chatting with each other or walking around aimlessly, completely avoiding eye contact with customers. It was as if they were going out of their way to dodge anyone who might need assistance. Speaking of assistance, good luck finding any help in this store. I needed help locating an item, and after waiting for what felt like an eternity, I finally had to track down an employee myself. Even then, they seemed annoyed that I interrupted their conversation. When they did check the inventory system, it turned out the item was listed as in stock online, but it was nowhere to be found in the store. This seems to be a recurring issue here—**inaccurate inventory** is a major problem, and it’s incredibly frustrating to waste time driving to the store only to find out the item you need isn’t actually available. Overall, this Best Buy location is poorly managed, understaffed (or at least poorly utilized), and completely disorganized. The employees seem disinterested in helping customers, and the inventory issues make shopping here a gamble. I’ll be taking my business elsewhere from now on. Save yourself the headache and avoid this store if you can.

What happened to customer service? Yes they greet you at the door and everyone speaks, what I mean by customer service is that the associate use to be able to tell you about the product that you were buying, they use to be able to compare it to another product so that you would really know which was best for you. They don't even take the product out for you to see. The only thing that is said is" I'll check you out over here..do you have an account with us, what's your phone number? This only make you return the item because when you get home and find out that the product is really not for you, if the product was seen and a knowledgeable associate would have taken the time out to give you some kind of insight it just might be less returns and dissatisfied customer.

I'm trying to find out what I need to do I bought a computer from Best Buy January the 16th 2,025 I returned the computer and put it on my card cuz at first I paid cash for it they told me that it would take 2 weeks for me to get my check back here it is March 2nd and I still have it received my $1,082 every time I talk to someone they say somebody is going to call me back or I got an email I've done called five to six times and I haven't got my money back I'm trying to figure out should I call a lawyer or go to the credit bureau even their employees don't understand what's happening and why haven't they gave me my money back I agree to wait for a check but still I haven't received one and no one can tell me where the check is or the day it was released I really don't think this is fair I think I'm going to end my account as soon as I get my money back from them

Check with the store before driving out there, website will get u