Best Buy Beaumont

Bought an open box/display unit laptop at Best Buy in Humble, got home to find the laptop was bios locked. Best Buy's call center was completely unhelpful so I decided to try my luck at the Beaumont store. Erica at the customer service desk was extremely accommodating and made sure to provide me with every option available to make my situation right. I opted for her to let Geek Squad take a look at it, and Daniel with Geek Squad was actually able to guess the bios password set at the other store and remove it for me. Without the help of these two I would have had to return the laptop and lose out on the great open box deal or send it off to Asus for an exorbitant fee. I am super grateful for their help!

Leny helped me install a screen protector on my iPad and even replaced it when she saw a tiny tiny hair in between the iPad and the protector. Great service!!

A great store with lot of deals. You need to check the prices and book the order before pickup.

I recently visited the Beaumont Best Buy location and I just have to say that customer service is lacking. We had an appointment with geek squad to get a repair done on an iPad. We have the Best Buy total membership however it wasn’t clear to us that there will be a service fee. Upon checking in for the appointment, Carlos, who works at Gee squad dismissed us and said that we would have to go to AppleCare. I told him that I talked with someone from Best Buy support and they told me to come in for the appointment that was made through Best Buy. Carlos was dismissive and act like it was inconvenience to him that we were there to have our iPad service. He wasn’t clear on why we had to pay a service fee except he told us that since we had the membership and And the level of AppleCare that we had. We still have to Pay a service fee. So I reached out to Best Buy support and talk with an agent online. He explained everything to me that Carlos didn’t and told me that even though I have the Best Buy membership, Apple requires a service fee. This is fine. I just wish that I Pay a service fee. So I reached out to Best Buy support and talk with a agent online. He explained everything to me that Carlos didn’t and told me that even though I have the Best Buy membership, Apple requires a service fee. This is fine. I just wish that I knew that when I Purchase the membership. The total cost was slow and I Appreciate that the agent took time to explain that to me. Customer service goes a long way, and this is the only Best Buy locally to me. I would hate to drive somewhere else to get better customer service, but it looks like I will have to do that. Carlos was also dismissive to another customer who came in about her phone. Instead of explaining to her that she will need to reset her phone and her pictures and all information would be backed up into the iCloud to download later. He just told her that’s all I can do for you. I can’t do anything else. So tell me when does customer service come in and have an empathy for the elderly plays a role in how people are treated when they service this establishment I feel like there should be some training to be done on how to treat people in general. This is not my first experience here at this Best Buy in Beaumont Texas. I have been treated poorly before when I made a Purchase for a laptop and iPad and a cover for the iPad. Hopefully management can step in and train those who are lacking in customer service. However, I have had an encounter with a manager, who wasn’t very friendly or helpful and lack communication with customer service