I have been a best buy customer for years. Ever applicance I have is from there. All my TV's and computers are from there and lots of accessories. I recently purchased a new refrigerator for my wife's birthday. It was scheduled to be delivered on the 21st. They sent a checklist to ensure a person is ready to receive the refrigerator. Measuring and having old refrigerator out of the way. I removed the doors and got the refrigerator out of my house. All cold and frozen stuff moved to ice chests. They had me in time frame of 3 to 7. After getting ready, they called at 3:30 to inform me the truck was broke down. This is very understandable. They told me they would let me know when the delivery would be rescheduled. The next day, I was told it would be 8 days... YES 8 DAYS. After several phone calls talking to people working at home on the computer telling me there was nothing that could do. I went to the store talk to the manager pleading to get me a refrigerator because I was first in line but now I'm last. I cannot understand how they would move the first person to the back of the line. He kind of like waiting in line to get a super bowl ticket and you finally get up there and the ticket printer breaks down and they tell you go back to the end of line. I am not happy to say the least. I'm living from ice chest. I have to find out if I can get my money back because this is ridiculous. It is not the way you run a business. No one should have to go through this. It was even on the truck in a took it off the truck to load other stuff on the truck. This is crazy and Best buy won't be in business long if they treat Good customers like this.
Shout out to Leny at the Beaumont store!!!!! EXCELLENT CUSTOMER SERVICE RIGHT HERE LADIES AND GENTLEMEN OF SOUTHEAST TEXAS…..she screen protected 3 phones…..and also helped with the Shark Cordless pet plus vacuum…..this young lady is what we all like to see when we need help🌹🫶🏼🌹Thank you Leny🌹
I walked in and I got to the product that I needed from a very helpful clerk