Best Buy Baybrook

If I could leave zero stars I would. I made an appointment for nothing just a waste of my time. As I get checked in to try to get the camera on my phone fixed the guy tells me to wait a minute to go ask the technician what could be done about it. He then comes back and tells me that I should probably go to the location in Pasadena or the Apple Store because they were not trained to fix cameras. They were only trained to do the basic stuff. I told him is he not even going to try to check my phone out or anything? He said no because they were not going to know what to do. A message should pop out when making appointments here and not waste people’s times in taking off work to go check if this is an issue that can get fixed. The people ahead of me were also pretty frustrated. They are short staffed and not patient at all. Do not make appointments here, they will waste your time!

Buen lugar para electrodomésticos

I'm not sure how to contact directly, so I will post here. I made an appointment with Geek Squad via Apple to get my iPhone battery replaced. I paid ~$95 for a battery and was told that I would receive a call to bring my phone in for the replacement in about 7 days. 3 weeks later, I did not hear anything and went in to try to get my money back. I was first told that they didn't replace batteries, which showed they were on the defense right away. After I showed them my Geek Squad receipt, they took me seriously. However, when I said I just wanted my money back since I didn't receive the service, they said that they would be broke if they just gave everyone who walked in their money back. They went to the back and told me they would work on getting my refund, which would require contacting apple. They said they would call me 2 weeks ago to let me know what they heard. I heard nothing and had to report the charge as fraud on my credit card. Basically, they stole my money and were extremely defensive and rude, despite me being calm. I don't like to leave bad reviews but I'm not sure how to contact Best Buy without having to go in and stand on another long line. They told me if I reported the charge, I would never be able to shop at Best Buy again which is 1. Untrue, and 2. fine by me.

Very helpful people. Was able to get what we needed in a short period of time by finding our product of choice at another bestbuy.