Customer service is great
**"Just because you have my credit card number doesn't mean you can charge me however you want. I canceled my membership last year, but you have? Shame on you!"**
Bought a new phone here yesterday evening. The young man selling me the phone, George - I think?), and a rep from Verizon were very helpful. Then an issue arose. My Facebook app wasn't working properly on the new phone. After many attempts to get it working correctly, they sent me to the Geek Squad in the store. There were 2 guys working this counter. I got the younger of the 2. This guy from the Geek Squad refused to help in anyway. He wouldn't even look or touch the phone. So, I left and went to get help at the next nearest Best Buy and went to their Geek Squad. They failed, but at least they did try to resolve the issue. Very disappointed in Best But - Webster, Texas.
Had an issue installing prepaid Office. Went to Geek Squad for assistance. They could call less.