Supervisor Justin was amazing at helping us with an exchange for a product no longer offered in store, making sure specs were the same and we felt heard with our concerns!
Had a 2 month long issue and Justin (a supervisor) was able to get things taken care of. This was a personal purchase, but i also use bestbuy for a a wide array of business purchases scattered across a few different accounts. Computer monitors, a ton of TV's, media players, i believe we even bought some residential kitchen supplies from here. Regardless, we were right on the edge of never coming back, but Justin really put in effort and solved things for us. This is somebody you need to seriously look into giving a promotion or a raise. Having a supervisor like this is going to keep customers you would otherwise lose, makes your store reputation increase, etc.
Staff was helpful, store was clean