Best Buy Tyler

Hello, Thank you for your feedback on Geek Squad. Having to wait an additional time for a scheduled appointment is frustrating. To learn more about your experience, please reach out through social media links. Mention "Google Review 18673", provide details about your review, along with your full name, email, and phone number. Facebook (https://bby.me/d6015g) Twitter/X (https://bby.me/g522y8) Instagram (https://bby.me/vzfteu) Here to assist, ^ Jay

Hello, Thanks for sharing your feedback. Ordering an item for store pickup should be a simple and quick way to get the items you are looking to purchase. I understand having your order take longer than expected and then find out it was cancelled, wouldn't have been welcome news. While we do our best to ensure that pickup orders are available within an hour, like mentioned on our site, there may be times when this can take longer. This could be due to various security checks that can occur on orders or even the store not being able to immediately find the item. For this reason, we advise that you not go to the store, until you've received the email stating that the item is ready to be picked up. I'm not sure why you received the email stating that the order was cancelled due to not being picked up, as that should only occur if a customer has not picked up their order within five days of receiving the notification that the order is ready. I'd like to have this be looked into further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/26yq7m), Twitter/X (https://bby.me/hxdhy6), or Instagram (https://bby.me/ngnryq), with your full name, phone number, email address, and your order number. Please also refer to your "Google review #18436" in your message to us. Sincerely, ^ Melissa