Nick and Austin are both incompetent:) don’t try and exchange anything here cause they’ll take over the situation without asking questions and screw you out of your exchange and tell you that you’re gonna have to wait 3-5 business days ON A WEEKEND for your money back. Won’t come here again. Can’t even trust them with a simple process.
Response from Best Buy
July 12, 2025
Hey there.
Thank you for your review, James. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/ho6riv)
- Twitter/X (https://bby.me/jj96y3)
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When reaching out, please mention it is regarding your Google Review 14652.
Kindest Regards,
^ Vanessa
I purchased a $3000 refrigerator it was delivered but the GeekSquad was supposed to install the new hose! This was at 9:30am
NO ONE SHOWED UP TO INSTALL!!!
I was given the window of 1:44pm
I called 6 different numbers 4 went to India !!
No one would set up an appointment for the next day. I was treated as if it was my fault.
I had reps. Hang up on me, argue with me refuse to let me speak with a supervisor , or give me a new appointment!! Went to the store that I purchased it from. They now go through a third party and couldn’t help me !!
When I finally got a decent rep he couldn’t give me an appointment until July 5th !! 4 days later
DO NOT EVER USE OR BEST BUY’S GEEK SQUAD !!! THE WORST SERVICE IVE EVER HAD!! I’m a manger with 40 years experience
I would never treat a customer the way I was treated EVER !!!
The people working there are always very helpful with helping you make decisions on your purchase